Can't send email to Hotmail accounts
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Can't send email to Hotmail accounts
10-10-2007 1:32 PM
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I'm experiencing a problem whereby my emails to any of my friends with Hotmail accounts are being rejected, with my IP being blocked.
I'm using Apple's Mail software to send and receive mail from a yahoo account and get the following reply:
<xxxxxxxxx@hotmail.co.uk>:
Connected to xx.xx.xxx.xxx but sender was rejected.
Remote host said: 550 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. We recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail lists. For enrollment instructions, please refer to: http://postmaster.live.com/Services.aspx#JMRPP. For additional information about Microsoft's technical guidelines, please refer to: http://postmaster.live.com/Guidelines.aspx
Is this something I can rectify myself or is it something at PlusNet's end? Any help would be appreciated. Ta.
Re: Can't send email to Hotmail accounts
10-10-2007 1:37 PM
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Is there any indication in the failed delivery notification about the IP address that has been blocked and does this happen all the time or intermittently?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't send email to Hotmail accounts
10-10-2007 1:38 PM
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Will be something PlusNet will need to look into, and will I imagine.
Re: Can't send email to Hotmail accounts
10-10-2007 1:41 PM
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Re: Can't send email to Hotmail accounts
10-10-2007 1:43 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't send email to Hotmail accounts
10-10-2007 1:49 PM
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The failed delivery response gives the IP addresses it's tried to connect to (that I turned to x's in my post).
In the further copy of my message below the failure notice it also mentions (next to the first part of my yahoo email address) the IP of: 87.112.11.223. The only other IP address mentioned is my one that the router gives my mac 192.168.0.2.
I can't say if it's intermittent or not as this is the first time in a while I've contact these particular friends with hotmail accounts. I think the last time was maybe over a year ago.
I'm using the incoming and outgoing server details supplied by yahoo for use with 3rd party mail clients.
I could post the entire message if it helps.
Re: Can't send email to Hotmail accounts
10-10-2007 1:54 PM
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Quote 87.112.11.223
That's the customer's dynamic IP that we assign them. If they using Yahoo webmail (are they?) to send the message then its mail servers may well log the originating IP of customers logged into the platform.
Providing a copy of the full message complete with headers would certainly help however I'd obfuscate any legitimate email addresses.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't send email to Hotmail accounts
10-10-2007 2:10 PM
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Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<xxxxxxxxxx@hotmail.co.uk>:
Connected to xx.xx.xxx.xxx but sender was rejected.
Remote host said: 550 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. We recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail lists. For enrollment instructions, please refer to: http://postmaster.live.com/Services.aspx#JMRPP. For additional information about Microsoft's technical guidelines, please refer to: http://postmaster.live.com/Guidelines.aspx
<xxxxxxxxxx@hotmail.com>:
Connected to xx.xx.xxx.xxx but sender was rejected.
Remote host said: 550 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. We recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail lists. For enrollment instructions, please refer to: http://postmaster.live.com/Services.aspx#JMRPP. For additional information about Microsoft's technical guidelines, please refer to: http://postmaster.live.com/Guidelines.aspx
<xxxxxxxxxx@hotmail.com>:
Connected to xx.xx.xxx.xxx but sender was rejected.
Remote host said: 550 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. We recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail lists. For enrollment instructions, please refer to: http://postmaster.live.com/Services.aspx#JMRPP. For additional information about Microsoft's technical guidelines, please refer to: http://postmaster.live.com/Guidelines.aspx
--- Below this line is a copy of the message.
Return-Path: <xxxxxxxxxx@yahoo.co.uk>
Received: (qmail 77561 invoked from network); 10 Oct 2007 11:55:49 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.co.uk;
h=Received:X-YMail-OSG:Mime-Version:Content-Transfer-Encoding:Message-Id:Content-Type:To:From:Subject:Date:X-Mailer;
b=g1np+72DvkdyozU1+i3BZb9d1lg2hthjIh0qD1KcqiNq6r3cuTwN6x+3MvRs0Y/B4vN3PvXzDdp
wMXfbupRL0Fva5BKHcm3qiurV4cQZxMUMXZSLRGVos8sCRG2ESCDpszIU2bb+Kex7H59SC76aZih4olpjNqH3DRmr2AJ8JzM= ;
Received: from unknown (HELO ?192.168.0.2?) (xxxxxxxxxx@87.112.11.223 with plain)
by smtp007.mail.ukl.yahoo.com with SMTP; 10 Oct 2007 11:55:49 -0000
X-YMail-OSG: 9zHa2jQVM1m0XTJN5OmO6oVJIOHFf862FC9Kx_fERML21fZE3QDv6_A5WxEmKJmSvsg_g.Ah
Wuoho1e7d4xQQyDrFd2XMjKLPlMh6agKIlzXdxvO
Mime-Version: 1.0 (Apple Message framework v624)
Content-Transfer-Encoding: 7bit
Message-Id: <7c6a1662eb869f70641cb91999c76658@yahoo.co.uk>
Content-Type: text/plain; charset=US-ASCII; format=flowed
To: xxx <xxxx@hotmail.co.uk>,
xxx <xxxx@blueyonder.co.uk>,
xxx <xxxx@yahoo.co.uk>,
xxx <xxxx@hotmail.com>,
xxx <xxxx@xxx.co.uk>,
xxx <xxxx@hotmail.com>,
xxx <xxxx@gmail.com>,
xxx <xxxx@xxx.ac.uk>
From: xxxxxxxxxx <xxxx@yahoo.co.uk>
Subject: New radiohead album out for download
Date: Wed, 10 Oct 2007 12:55:43 +0100
X-Mailer: Apple Mail (2.624)
Hello peeps,
Only found out but Radiohead's new album is available today as a
download from their site:
http://www.inrainbows.com/Store/Quickindex.html
In what appears to be a brave move, they let you decide how much you
want to pay for it. Buy it for nowt or pay whatever you like. You can
pre-order a hard copy if you wish too, due out in December with various
bits and pieces in it.
I know, strange. Maybe it's all an experiment. All you have to do is
register.
I've currently got it playing and it seems to follow in a similar style
to Kid A and Amnesiac.
Enjoy
Re: Can't send email to Hotmail accounts
10-10-2007 2:18 PM
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Unfortunately because f9 are on some obscure blacklist one of our South American customers blocks our mail.
Swings and Roundabouts
Re: Can't send email to Hotmail accounts
10-10-2007 2:35 PM
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Re: Can't send email to Hotmail accounts
10-10-2007 5:05 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't send email to Hotmail accounts
10-10-2007 5:12 PM
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I'll see if it happens again anytime soon.
Re: Can't send email to Hotmail accounts
10-10-2007 11:04 PM
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The response from Eclipse support was:
"It is currently not possible to send email to Hotmail addresses via the Eclipse mail servers. Attempts to send mail to a Hotmail address will result in an undeliverable message and you will need to resend your email once the issue has been resolved. This also means invoices sent to our customers with Hotmail addresses may also be delayed. Engineers are investigating. We apologise for any inconvenience caused."
It may be little more than the problems PN have had very recently when making spam determination on the basis of rDNS existence (or lack of it). The Eclipse IP block seems not to have rDNS configured.
vof
Re: Can't send email to Hotmail accounts
11-10-2007 9:30 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't send email to Hotmail accounts
11-10-2007 12:18 PM
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