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- Re: Can't open Youtube...
Can't open Youtube...
28-05-2011 10:52 PM
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...it's hanging on "Connecting to s.ytimg.com" and failing to load. It was perfectly fine a few hours ago. Anyone else experiencing this?
The internet connection is fine and no other sites are experiencing a problem.
Target Name: www.youtube.com
IP: 74.125.230.128
Date/Time: 28/05/2011 22:45:38
1 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.1]
2 25 ms 99 ms 29 ms 25 ms 25 ms lo0-homesurf.pcl-ag04.plus.net [195.166.128.135]
3 429 ms 24 ms 23 ms 34 ms 23 ms gi1-10-606.pcl-gw01.plus.net [84.92.0.236]
4 497 ms 24 ms 27 ms 24 ms 23 ms po5.ptn-gw01.plus.net [212.159.1.131]
5 633 ms 23 ms 24 ms 23 ms 24 ms [72.14.223.32]
6 606 ms 24 ms 32 ms 24 ms 23 ms [66.249.94.78]
7 646 ms 24 ms 24 ms 24 ms 23 ms [209.85.251.202]
8 676 ms 24 ms 24 ms 25 ms 24 ms [74.125.230.128]
The internet connection is fine and no other sites are experiencing a problem.
Message 1 of 8
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7 REPLIES 7
Re: Can't open Youtube...
28-05-2011 10:55 PM
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Not from here.
Try disconnecting ad reconnecting using the router interface (not disconnecting from the exchange but only from Plusnet) as this could move you to a different gateway
Try disconnecting ad reconnecting using the router interface (not disconnecting from the exchange but only from Plusnet) as this could move you to a different gateway
Message 2 of 8
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Re: Can't open Youtube...
28-05-2011 11:06 PM
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On pcl-ag02 now, no luck Still getting the same thing. The trace route is better, but it's still hanging on s.ytimg.com.
Target Name: www.youtube.com
IP: 74.125.230.143
Date/Time: 28/05/2011 23:06:02
1 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.1]
2 23 ms 21 ms 22 ms 21 ms 22 ms lo0-homesurf.pcl-ag02.plus.net [195.166.128.40]
3 22 ms 21 ms 21 ms 21 ms 22 ms gi1-13-906.pcl-gw01.plus.net [84.92.0.148]
4 22 ms 21 ms 21 ms 21 ms 21 ms po5.ptn-gw01.plus.net [212.159.1.131]
5 68 ms 22 ms 22 ms 33 ms 22 ms [72.14.223.32]
6 21 ms 22 ms 22 ms 21 ms 26 ms [66.249.94.78]
7 22 ms 22 ms 24 ms 21 ms 24 ms [209.85.251.202]
8 22 ms 21 ms 22 ms 21 ms 21 ms [74.125.230.143]
Message 3 of 8
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Re: Can't open Youtube...
29-05-2011 8:29 AM
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Then try rebooting the router.
Message 4 of 8
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Re: Can't open Youtube...
29-05-2011 3:45 PM
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I have done, and I still can't open the site today. Getting the same thing, hanging on 'Connecting to s.ytimg.com' and I'm on yet another gateway (pcl-ag08) today.
I get a Youtube that looks like this -
A trace route to s.ytimg.com gives this -
Target Name: www.youtube.com
IP: 74.125.230.130
Date/Time: 29/05/2011 15:40:01
1 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.1]
2 21 ms 23 ms 22 ms 22 ms 22 ms lo0-homesurf.pcl-ag08.plus.net [195.166.130.66]
3 22 ms 21 ms 21 ms 22 ms 21 ms gi7-12-956.pcl-gw02.plus.net [84.93.255.5]
4 22 ms 20 ms 22 ms 22 ms 41 ms po4.pcl-gw01.plus.net [212.159.1.128]
5 21 ms 21 ms 21 ms 21 ms 22 ms po5.ptn-gw01.plus.net [212.159.1.131]
6 21 ms 22 ms 21 ms 21 ms 21 ms [72.14.223.32]
7 21 ms 22 ms 21 ms 22 ms 21 ms [66.249.94.78]
8 23 ms 21 ms 22 ms 23 ms 22 ms [209.85.251.202]
9 22 ms 21 ms 22 ms 22 ms 22 ms [74.125.230.130]
I get a Youtube that looks like this -
A trace route to s.ytimg.com gives this -
C:\Program Files\Support Tools>tracert s.ytimg.com
Tracing route to static.cache.l.google.com [74.125.162.39]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 25 ms 23 ms 25 ms lo0-homesurf.pcl-ag08.plus.net [195.166.130.66]
3 22 ms 22 ms 23 ms gi7-12-956.pcl-gw02.plus.net [84.93.255.5]
4 23 ms 22 ms 22 ms po5.thn-gw02.plus.net [212.159.1.133]
5 24 ms 23 ms 23 ms po4.thn-gw1.plus.net [212.159.1.134]
6 23 ms 22 ms 22 ms po6.ptn-gw01.plus.net [212.159.1.137]
7 22 ms 21 ms 86 ms 72.14.223.32
8 23 ms 22 ms 22 ms 66.249.94.76
9 29 ms 28 ms 28 ms 72.14.232.134
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Message 5 of 8
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Re: Can't open Youtube...
29-05-2011 4:12 PM
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OK, I want this sorted out. It's also stopping sites that embed YouTube videos from functioning properly. It was working perfectly fine up until yesterday when all this started.
Message 6 of 8
(833 Views)
Re: Can't open Youtube...
29-05-2011 4:58 PM
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Have you tried a different browser/PC/rebooted the PC? It's working fine for me and I can't see anything on the network that would cause it.
My trace picks a different mirror and responds, but I get the same as you if I trace to the same IP.
Mace2:~ Dave$ traceroute s.ytimg.com
traceroute: Warning: s.ytimg.com has multiple addresses; using 74.125.39.101
traceroute to ytstatic.l.google.com (74.125.39.101), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 9.320 ms 9.913 ms 9.806 ms
2 lo0-plusnet.ptn-ag01.plus.net (195.166.128.123) 39.950 ms 59.676 ms 35.727 ms
3 gi2-6-603.ptn-gw01.plus.net (84.92.3.9) 35.710 ms 39.118 ms 41.217 ms
4 72.14.223.32 (72.14.223.32) 39.124 ms 41.060 ms 31.724 ms
5 66.249.94.78 (66.249.94.78) 49.978 ms 66.249.94.76 (66.249.94.76) 39.611 ms 39.775 ms
6 209.85.248.80 (209.85.248.80) 40.183 ms 49.681 ms 72.14.233.63 (72.14.233.63) 39.964 ms
7 209.85.248.183 (209.85.248.183) 53.246 ms 58.866 ms 60.023 ms
8 209.85.254.118 (209.85.254.118) 59.881 ms 209.85.254.114 (209.85.254.114) 51.835 ms 57.418 ms
9 209.85.249.162 (209.85.249.162) 60.132 ms 209.85.249.166 (209.85.249.166) 48.260 ms *
10 fx-in-f101.1e100.net (74.125.39.101) 59.437 ms 53.782 ms 45.392 ms
Mace2:~ Dave$
Mace2:~ Dave$ traceroute 74.125.162.39
traceroute to 74.125.162.39 (74.125.162.39), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 2.252 ms 9.783 ms 9.795 ms
2 lo0-plusnet.ptn-ag01.plus.net (195.166.128.123) 39.356 ms 36.674 ms 43.306 ms
3 gi2-6-603.ptn-gw01.plus.net (84.92.3.9) 39.922 ms 39.582 ms 39.865 ms
4 72.14.223.32 (72.14.223.32) 40.731 ms 38.123 ms 66.865 ms
5 66.249.94.78 (66.249.94.78) 33.703 ms 66.249.94.76 (66.249.94.76) 36.981 ms 32.306 ms
6 72.14.232.134 (72.14.232.134) 48.317 ms 50.940 ms 48.425 ms
7 * * *
^C
Going to http://74.125.162.39 also doesn't respond with a page but http://74.125.39.101 returns with Google.
The mirror you're hitting also isn't returned from DNS now:
Mace2:~ Dave$ host s.ytimg.com
s.ytimg.com is an alias for ytstatic.l.google.com.
ytstatic.l.google.com has address 74.125.39.138
ytstatic.l.google.com has address 74.125.39.100
ytstatic.l.google.com has address 74.125.39.101
ytstatic.l.google.com has address 74.125.39.102
ytstatic.l.google.com has address 74.125.39.113
ytstatic.l.google.com has address 74.125.39.139
ytstatic.l.google.com has IPv6 address 2a00:1450:8007::71
I wonder if the mirror you're hitting has been taken out of service for some reason but the DNS record is still cached on your PC. Might just need to do an ipconfig /flushdns from the command prompt to fix it.
My trace picks a different mirror and responds, but I get the same as you if I trace to the same IP.
Mace2:~ Dave$ traceroute s.ytimg.com
traceroute: Warning: s.ytimg.com has multiple addresses; using 74.125.39.101
traceroute to ytstatic.l.google.com (74.125.39.101), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 9.320 ms 9.913 ms 9.806 ms
2 lo0-plusnet.ptn-ag01.plus.net (195.166.128.123) 39.950 ms 59.676 ms 35.727 ms
3 gi2-6-603.ptn-gw01.plus.net (84.92.3.9) 35.710 ms 39.118 ms 41.217 ms
4 72.14.223.32 (72.14.223.32) 39.124 ms 41.060 ms 31.724 ms
5 66.249.94.78 (66.249.94.78) 49.978 ms 66.249.94.76 (66.249.94.76) 39.611 ms 39.775 ms
6 209.85.248.80 (209.85.248.80) 40.183 ms 49.681 ms 72.14.233.63 (72.14.233.63) 39.964 ms
7 209.85.248.183 (209.85.248.183) 53.246 ms 58.866 ms 60.023 ms
8 209.85.254.118 (209.85.254.118) 59.881 ms 209.85.254.114 (209.85.254.114) 51.835 ms 57.418 ms
9 209.85.249.162 (209.85.249.162) 60.132 ms 209.85.249.166 (209.85.249.166) 48.260 ms *
10 fx-in-f101.1e100.net (74.125.39.101) 59.437 ms 53.782 ms 45.392 ms
Mace2:~ Dave$
Mace2:~ Dave$ traceroute 74.125.162.39
traceroute to 74.125.162.39 (74.125.162.39), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 2.252 ms 9.783 ms 9.795 ms
2 lo0-plusnet.ptn-ag01.plus.net (195.166.128.123) 39.356 ms 36.674 ms 43.306 ms
3 gi2-6-603.ptn-gw01.plus.net (84.92.3.9) 39.922 ms 39.582 ms 39.865 ms
4 72.14.223.32 (72.14.223.32) 40.731 ms 38.123 ms 66.865 ms
5 66.249.94.78 (66.249.94.78) 33.703 ms 66.249.94.76 (66.249.94.76) 36.981 ms 32.306 ms
6 72.14.232.134 (72.14.232.134) 48.317 ms 50.940 ms 48.425 ms
7 * * *
^C
Going to http://74.125.162.39 also doesn't respond with a page but http://74.125.39.101 returns with Google.
The mirror you're hitting also isn't returned from DNS now:
Mace2:~ Dave$ host s.ytimg.com
s.ytimg.com is an alias for ytstatic.l.google.com.
ytstatic.l.google.com has address 74.125.39.138
ytstatic.l.google.com has address 74.125.39.100
ytstatic.l.google.com has address 74.125.39.101
ytstatic.l.google.com has address 74.125.39.102
ytstatic.l.google.com has address 74.125.39.113
ytstatic.l.google.com has address 74.125.39.139
ytstatic.l.google.com has IPv6 address 2a00:1450:8007::71
I wonder if the mirror you're hitting has been taken out of service for some reason but the DNS record is still cached on your PC. Might just need to do an ipconfig /flushdns from the command prompt to fix it.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Enterprise Architect - Network & OSS
Plusnet Technology
Message 7 of 8
(833 Views)
Re: Can't open Youtube...
30-05-2011 4:20 AM
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OK, this is weird. I did a ipconfig /flushdns after you suggested it and nothing changed, the site was still acting in the exact same way. I've just come back in from driving my girlfriend to the airport and it's now working fine, even though I'm still on the same gateway as before and nothing has changed since I left the house.
Weird!
Weird!
Message 8 of 8
(833 Views)
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