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Can't get a MAC code from BE

ronal952789
Newbie
Posts: 1
Registered: 07-02-2014

Can't get a MAC code from BE

I try to set up a new broadband contract with Plusnet but it says I need a MAC code to precess my order, but the previous broadband service with BE is cancelled now(but it has not been cancelled when I placed the Plusnet order), so they will not give me a MAC code. What can I do?
2 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Can't get a MAC code from BE

If you no longer have any broadband you should be able to place an order without a MAC code.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: Can't get a MAC code from BE

Ahh but if the isp's tag is still on the line  this would prevent a migration , Make take a few weeks to be removed
Did you not request a MAC code when you presumably gave BE the 30 days  notice to cancel your bb, did they not offer/send  you a MAC via e-mail ?  also if you just cancelled  because you didn't want bb any more they will have charged you a bb cease fee around £35 iirc
Have you rung them RE  MAC code to see if they did send you a code or not