Can't connect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Can't connect
Can't connect
17-05-2009 11:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Something for PN to look at?
Re: Can't connect
17-05-2009 11:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Can't connect
18-05-2009 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL Dial
Posted on: Monday 18 May 2009, 07:50
We are currently receiving a larger than normal number of calls from customers having issues connecting to the internet.
We are currently investigation this further with our suppliers and will update you as soon as we have any further information.
Re: Can't connect
18-05-2009 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks,
Al.
Re: Can't connect
18-05-2009 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're currently investigating with BT and will update Service Status once we have further information.
It's more than likely that BT have a SVBMSO (Super Very Big Major Service Outage) that they haven't reported yet.
I'm sorry for the disruption to your service and hopefully it'll be back up and running as soon as possible.
Re: Can't connect
18-05-2009 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a connection last night probably about 10pm-ish but I turned the machine off then so don't know when it possibly went wrong.
I hope this will get sorted soon as I'm working from home
Re: Can't connect
18-05-2009 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're currently looking at the possibility that one of our line cards may be faulty (on PCL-AG04).
We've updated the "priority problem" and will be updating Service Status shortly.
Re: Can't connect
18-05-2009 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: Can't connect
18-05-2009 11:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't connect
18-05-2009 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You might have seen the planned mainternance alert we just put out. Hopefully this has fixed the problem.
Re: Can't connect
18-05-2009 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't connect
18-05-2009 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote We now believe the problem to be fully fixed. Please note that there was also a BT service outage between 10.00am this morning and 2.30pm this afternoon that affected the following area codes (this is now fixed).
0203113 0208537 0208907 0208909 0208930
0208933 0208537 0208907 0208909
Re: Can't connect
18-05-2009 7:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't connect
18-05-2009 10:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
that's essentially what we did do, and what resolved the problem this morning. Have you had connection issues this afternoon?
Re: Can't connect
18-05-2009 10:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page