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Can't connect to wifi

FIXED
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Can't connect to wifi

A BT Openreach Technician came round at about 12 to activate my wifi the light on the Hub one is blue but when I try to connect to it it, it doesn't connect it just comes up with settings and advanced settings. The man said it would activate in 10mins-1hr but it still hasn't
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,136
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Can't connect to wifi

Sorry to hear you're not able to get online.

As per my response on your last thread, it can take anytime up to midnight for the service to go live. However, I've checked your order and it's showing as completed so I've manually activated your account now.

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

@Gandalf Thank you but it shows this when I click my wifi
Plusnet Help Team
Plusnet Help Team
Posts: 4,136
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Can't connect to wifi

Can you try connecting using yourusername@plusdsl.net and your account password?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 249
Fixes: 111
Registered: 01-01-2012

Re: Can't connect to wifi

Fix

Can you try going through the steps below?

1) Enter 192.168.1.254 in your web browser
2) Click settings and then enter the router password (This can be found on the bottom of the router or on the card provided with the router)
3) Click on broadband and then click the disconnect button
4) Delete the username and replace it with yourusername@plusdsl.net and then enter your account password in the password field
5) Click connect and wait 2 minutes. You should then be able to get online

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

@Gandalf no, it just says admin password but I log into admin account but it just shows device list and parental controls
Plusnet Help Team
Plusnet Help Team
Posts: 4,136
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Can't connect to wifi

Have you tried the steps @MatthewWheeler posted?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

Ok I will try now I accidentally pressed fixed @matthewheeler @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 4,136
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Can't connect to wifi

No problems, let us know if you can't get online and we'll get that unfixed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

It comes up with a blank page when I type the address thing @MatthewWheeler @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 4,136
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Can't connect to wifi

Are you typing the address whilst connected to the WiFi or via a wired connection to the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

EE 4G @Gandalf
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

@Gandalf It says PPP Conecting then brings me back to the login page also the broadband light is back on my router now
Jamie37
Dabbler
Posts: 17
Registered: 20-05-2017

Re: Can't connect to wifi

@MatthewWheeler after these steps it says you are already connected tho broadband no further setup is needed
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 249
Fixes: 111
Registered: 01-01-2012

Re: Can't connect to wifi

It looks like you've been entering the incorrect password.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team