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Can't connect to Santander online this morning.

alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Can't connect to Santander online this morning.

I can't connect to retail.santander.co.uk this morning, other people on forums say the service is up but I get no reply.
Any idea what's going on?, traceroute gives me the following .....
traceroute retail.santander.co.uk
traceroute to retail.santander.co.uk (193.127.210.1), 30 hops max, 60 byte packets
1  dsldevice.lan (192.168.1.254)  77.755 ms  77.444 ms  77.203 ms
2  lo0-central10.pcl-ag08.plus.net (195.166.128.189)  25.309 ms  25.086 ms  24.858 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.18Cool  14.100 ms  15.468 ms  15.218 ms
4  xe-9-1-0.pcl-cr01.plus.net (212.159.0.220)  13.464 ms  14.680 ms  14.449 ms
5  ae2.pcl-cr02.plus.net (195.166.129.7)  39.189 ms ae1.ptw-cr01.plus.net (195.166.129.0)  15.769 ms  33.966 ms
6  ae1.ptw-cr02.plus.net (195.166.129.2)  15.395 ms * *
7  * * *
8  * * *
9  * * *
10  * * *
etc etc etc ...
Thanks.
20 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Can't connect to Santander online this morning.

the site is down
http://downforeveryoneorjustme.com
It's not just you! http://retail.santander.co.uk looks down from here.
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

OK thanks,
That site was telling me it was up earlier and other people on banking forums are saying they can use it.
Must be in a state of flux!
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Can't connect to Santander online this morning.

I was just on there about 10 minutes ago with no issues. I can still get to the log-in page.
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

So what's going on?
http://downforeveryoneorjustme.com/retail.santander.co.uk shows it as down
People posting on the MSE banking forum say they can access it OK
I can't ping or traceroute to the site, I can access other sites fine.
The Android App doesn't connect either over my Wifi or via the mobile network.
Community Veteran
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Registered: ‎18-02-2013

Re: Can't connect to Santander online this morning.

Community Veteran
Posts: 1,841
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Registered: ‎21-01-2013

Re: Can't connect to Santander online this morning.

Not sure "downforeveryoneorjustme" checks HTTPS.
https://retail.santander.co.uk is up here
alan659882
Rising Star
Posts: 83
Thanks: 9
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Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

Quote from: 11110_110
https://retail.santander.co.uk/
That works for now

Not for me!, just times-out.
alan659882
Rising Star
Posts: 83
Thanks: 9
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Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

What IP address does retail.santander.co.uk resolve to for you guys?
(I get 193.127.210.1 using OpenDNS)
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Can't connect to Santander online this morning.

just worked for me
Community Veteran
Posts: 1,841
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Registered: ‎21-01-2013

Re: Can't connect to Santander online this morning.

Quote from: alanonplusnet

(I get 193.127.210.1 using OpenDNS)

That's correct.
Have you tried:
http://www.santander.co.uk
Then click on "log on"?
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Can't connect to Santander online this morning.

Using Plusnet DNS - retail.santander.co.uk 193.127.210.1
alan659882
Rising Star
Posts: 83
Thanks: 9
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Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

Quote from: npr
Quote from: alanonplusnet

(I get 193.127.210.1 using OpenDNS)

That's correct.
Have you tried:
http://www.santander.co.uk
Then click on "log on"?

Yes, I get that, but clicking on "Log on" just times out.
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: ‎21-01-2013

Re: Can't connect to Santander online this morning.

Have you tried swapping gateway?
Also have you cleared your browsers cache?
Does your browser allow cookie?
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: Can't connect to Santander online this morning.

Using my Android phone on the '3' network, I just connected to their mobile site (m.santander.co.uk) and logged in once, but now that's failing again.
There's something odd going on somewhere, I don't *think* it's me but I can't think of anything else to check.