Can't connect to Plus.net from BT Broadband (ADSL)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Can't connect to Plus.net from BT Broadband (A...
Can't connect to Plus.net from BT Broadband (ADSL)
16-12-2014 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this normal? Is it a known problem or a BT DNS (213.120.234.6) problem? I see there was some scheduled maintenance earlier that day. It is probably in Plusnet's interests that people with BT internet can connect to you.
We turned off the Parental Control filtering but this made no difference. I could access your site without problem from a T-Mobile mobile broadband connection.
Taff
Re: Can't connect to Plus.net from BT Broadband (ADSL)
16-12-2014 11:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 12:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Bob I have a BT Infinity line
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 8:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 8:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Bob I have a BT Infinity line and I can access the Plusnet website without difficulties
Good for you, Bob, but my client on BT ADSL can't. If I try to connect to portal.plus.net it now reports:
You're seeing this page because BT Parental Controls is active and you are attempting
to connect to a DNS server outside of our network.
You may have selected a different server in your network settings or installed an application
that uses an alternative service.
There is no DNS override. Oh well. Not really your problem.
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can't connect to Plus.net from BT Broadband (ADSL)
17-12-2014 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It might not be a PN technical problem, but if BT Retail / BT Wholesale are deliberately blocking access to PN services (to inhibit supplier switching ::)) then that would be a COMMERCIAL problem for PN.
Now they would not do that would they? Just as much as BTOR never gives BT Retail preferential service over PlusNet or other ISPs.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can't connect to Plus.net from BT Broadband (ADSL)
23-12-2014 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Taff
Quote from: Bob I have a BT Infinity line and I can access the Plusnet website without difficulties
Good for you, Bob, but my client on BT ADSL can't.
Did you ever get to the bottom of this? I tried again from home with parental controls both disabled and enabled and could access our site either way.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Can't connect to Plus.net from BT Broadband (A...