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Can't access uk.yahoo.com or mail.yahoo.com

savvy
Dabbler
Posts: 11
Registered: 18-04-2007

Can't access uk.yahoo.com or mail.yahoo.com

I'm stumped with this one. I can't access uk.yahoo.com or mail.yahoo.com though news.yahoo.com and the rest of the interent work fine.  I get a browser error message "this page is not available" or "the connection was reset" depending upon the browser. If I open a CMD window I can ping them ok, and the DNS lookup is fine.
This is true of all PCs and Smartphones (iOS or Android) in the home. However if I open a VPN to my employer the services work fine. The common factor seems to be either plusnet broadband or my router. The router is a Huawei EchoLife Home Gateway. I've been through all the router settings - I can't see anything that might stop Yahoo.
Any ideas please?
4 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Can't access uk.yahoo.com or mail.yahoo.com

What happens if you try a tracert to them ?
Here's mine for reference (uk.yahoo.com)

Tracing route to ds-any-fp2.wa1.b.yahoo.com [77.238.160.51]
over a maximum of 30 hops:
  1    4 ms    3 ms    21 ms  192.168.1.1
  2    18 ms    9 ms    16 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    11 ms    7 ms    9 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.148]
  4    8 ms    9 ms    9 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5    14 ms    25 ms    8 ms  ge-1-1-0.pat1.the.yahoo.com [195.66.224.129]
  6    20 ms    15 ms    30 ms  so-0-0-0.pat1.ams.yahoo.com [66.196.65.86]
  7    53 ms    39 ms    40 ms  xe-0-1-0.msr1.ch1.yahoo.com [66.196.65.69]
  8    39 ms    43 ms    38 ms  te-8-4.bas-a2.ch1.yahoo.com [87.248.127.11]
  9    47 ms    46 ms    45 ms  ir2.fp.vip.ch1.yahoo.com [77.238.160.51]
Trace complete.
savvy
Dabbler
Posts: 11
Registered: 18-04-2007

Re: Can't access uk.yahoo.com or mail.yahoo.com

Mail.yahoo.com redirects to login.yahoo.com. The trace route looks OK I think.
More baffling is that it appears to be intermittent. I managed to load yahoo.com a few times, then later it's broken again.
C:\Users\Home>tracert login.yahoo.com
Tracing route to eu-eulogin.lga1.b.yahoo.com [217.146.187.123]
over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  192.168.0.1
  2    25 ms  160 ms    25 ms  lo0-central10.pcl-ag03.plus.net [195.166.128.184
]
  3    25 ms    24 ms    27 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.17
0]
  4    48 ms    24 ms    24 ms  xe-10-2-0.pcl-cr02.plus.net [212.159.0.202]
  5    24 ms    23 ms    25 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    25 ms    25 ms    24 ms  195.66.236.129
  7    43 ms    33 ms    24 ms  ge-0-1-0.pat1.the.yahoo.com [66.196.65.28]
  8    41 ms    35 ms    42 ms  UNKNOWN-66-196-65-X.yahoo.com [66.196.65.17]
  9    37 ms    39 ms    41 ms  ae-2.msr1.ird.yahoo.com [66.196.67.235]
10    35 ms    41 ms    42 ms  te-7-4.bas-a1.ird.yahoo.com [217.146.191.217]
11    37 ms    66 ms    37 ms  l1.login.vip.ird.yahoo.com [217.146.187.123]
Trace complete.
savvy
Dabbler
Posts: 11
Registered: 18-04-2007

Re: Can't access uk.yahoo.com or mail.yahoo.com

Solved (sort-of). I replaced the horrid Huawei EchoLife router with my ancient Netgrear DG834G. Yahoo mail now works. I've no idea why the EchoLife would block yahoo connections...
Thanks DomS for your suggestion.
davidj66
Rising Star
Posts: 596
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Can't access uk.yahoo.com or mail.yahoo.com

I had a similar problem a couple of years ago; my DLink router wouldn't connect with Microsoft sites!!!
Exchanged emails/posts with Bob Pullen but nothing worked -til I swapped to an old Buffalo router -never did get the bottom of it -way beyond my technical expertise Embarrassed