Can't access sites hosted on AWS
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Can't access sites hosted on AWS
06-06-2015 6:36 PM
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Here are two examples, which I need to access for work.
Slack:
$ curl -vvv https://slack.com
* Adding handle: conn: 0x7fa219804400
* Adding handle: send: 0
* Adding handle: recv: 0
* Curl_addHandleToPipeline: length: 1
* - Conn 0 (0x7fa219804400) send_pipe: 1, recv_pipe: 0
* About to connect() to slack.com port 443 (#0)
* Trying 54.236.247.54...
* Connected to slack.com (54.236.247.54) port 443 (#0)
* Server aborted the SSL handshake
* Closing connection 0
curl: (35) Server aborted the SSL handshake
RightScale:
$ curl -vvv https://my.rightscale.com
* Adding handle: conn: 0x7fde4a804400
* Adding handle: send: 0
* Adding handle: recv: 0
* Curl_addHandleToPipeline: length: 1
* - Conn 0 (0x7fde4a804400) send_pipe: 1, recv_pipe: 0
* About to connect() to my.rightscale.com port 443 (#0)
* Trying 54.225.248.151...
* Connected to my.rightscale.com (54.225.248.151) port 443 (#0)
* Server aborted the SSL handshake
* Closing connection 0
curl: (35) Server aborted the SSL handshake
I can access both of these sites if I open a SOCKS proxy to a machine I have access to in the US (which isn't part of AWS), but that's not a great solution. In case it helps, here's the curl command for RightScale run directly from that machine.
$ curl -vvv https://my.rightscale.com ; echo
* Rebuilt URL to: https://my.rightscale.com/
* Hostname was NOT found in DNS cache
* Trying 54.225.248.151...
* Connected to my.rightscale.com (54.225.248.151) port 443 (#0)
* successfully set certificate verify locations:
* CAfile: none
CApath: /etc/ssl/certs
* SSLv3, TLS handshake, Client hello (1):
* SSLv3, TLS handshake, Server hello (2):
* SSLv3, TLS handshake, CERT (11):
* SSLv3, TLS handshake, Server key exchange (12):
* SSLv3, TLS handshake, Server finished (14):
* SSLv3, TLS handshake, Client key exchange (16):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSL connection using ECDHE-RSA-AES256-GCM-SHA384
* Server certificate:
* subject: OU=Domain Control Validated; CN=*.rightscale.com
* start date: 2015-05-14 21:01:39 GMT
* expire date: 2017-05-24 03:00:48 GMT
* subjectAltName: my.rightscale.com matched
* issuer: C=US; ST=Arizona; L=Scottsdale; O=GoDaddy.com, Inc.; OU=http://certs.godaddy.com/repository/; CN=Go Daddy Secure Certificate Authority - G2
* SSL certificate verify ok.
> GET / HTTP/1.1
> User-Agent: curl/7.35.0
> Host: my.rightscale.com
> Accept: */*
>
< HTTP/1.1 302 Found
< Date: Sat, 06 Jun 2015 17:03:12 GMT
< Content-Type: text/html; charset=utf-8
< Transfer-Encoding: chunked
< Connection: keep-alive
< Status: 302 Found
< Expires: Mon, 26 Jul 1997 05:00:00 GMT
< Cache-Control: no-cache
< Location: https://my.rightscale.com/session/new
< X-Frame-Options: SAMEORIGIN
< Set-Cookie: rs_gbl=WzMsImVhMWU5MTZlLTBjNmQtMTFlNS1iZmFiLTIyMDAwYjgyMDQyNCIsInVzLTMiLDE0MzM2MTAxOTIsMTQzMzYxNzM5Mix7fSx7fV0AH1j2rauOOgT2pt3AElkWdn0PkFacLr2Bjmhe5guc_4bwTTj_W39mQ1LoQfSbo5wKMEKNCgXSXNNcUv_fIjQMuMebfPEEY-fc_GdpJdPHE9Ig5YVnj0JAT0iyBjSn6tvnkPuPaZlVeBlc9efsC05ad1uznNAbjEtN1ffAzlxYicY%3D; domain=.rightscale.com; path=/; HttpOnly
< Strict-Transport-Security: max-age=31536000; includeSubdomains;
<
* Connection #0 to host my.rightscale.com left intact
<html><body>You are being <a href="https://my.rightscale.com/session/new">redirected</a>.</body></html>
I can access these sites when not using my home broadband, so I am confident the problem is not my laptop. (I also can't access Slack on my phone when using the ADSL, but I can when using 3G.) I don't currently have another router, but I am planning on buying a TP-LINK Archer C7 as the Plusnet router doesn't have some features I need. As that is a pure router, without a modem, I won't be able to test until I have fibre installed on Friday 12 June.
Is there anything I can do to help diagnose this? If the problem is with the router, that's not a problem, but I don't know how I can determine that in the mean time without another ADSL modem + router combination, which I don't want to buy because I won't need it ...
Re: Can't access sites hosted on AWS
06-06-2015 6:37 PM
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Quote Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Re: Can't access sites hosted on AWS
06-06-2015 6:48 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Can't access sites hosted on AWS
06-06-2015 6:58 PM
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dvorak - thanks, that's good that it's not a PN-wide issue. That gives me some confidence: if it's the router, I'll be replacing that anyway. If it's something with my ADSL connection, fine, I won't have that for long either.
Re: Can't access sites hosted on AWS
06-06-2015 7:04 PM
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Re: Can't access sites hosted on AWS
06-06-2015 7:14 PM
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Mods - feel free to merge this with the other thread.
Plusnet - any chance this can be fixed at the router level, rather than me doing this for all my devices?
Re: Can't access sites hosted on AWS
06-06-2015 8:36 PM
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Re: Can't access sites hosted on AWS
06-06-2015 8:39 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Can't access sites hosted on AWS
06-06-2015 8:48 PM
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Re: Can't access sites hosted on AWS
08-06-2015 1:05 AM
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Another "isolated" incidence of this issue?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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