Can't access settings once in toThomson TG585 v8 router control panel?
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Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 3:21 PM
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It's the same in any browser I try too.. This is what it looks like...
Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 4:03 PM
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Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 4:19 PM
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Quote It's the same in any browser I try too.
First a quick point, you'd be better posting pics like that as a .jpg attachment, clarity will be better.
If you think this is because you changed your password, try logging in with a rubbish password and see if you get the same.
If so, you'll have to try and remember your password, or do a factory reset in which case you'll have to re-do any custom settings. I would power down, pause a few minutes and disconnect the line and stay of line whilst doing the reset and any customised settings to save possible multiple resyncs and the exchange DLM thinking you have a dropping connection.
Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 8:23 PM
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I have to enter the password to get to the page and display that page. It accepts the password, which is the default one, and it lets me in (maybe I didn't reset the password ,it's a while since I set it up and maybe I left it on default?) I just posted the picture to show the general layout of the page really, rather than the content, which if you can see looks different to normal and none of the blue links pointing to the relative settings pages work.
When you mouse over the links this is an example of what it says the link targets are in the info' bar at the bottom of Firefox..... javascript:GoAndRemember('/cgi/b/secpol/ov/',%20'' . Maybe it's a javascript fault? Tried clearing caches and disabling add ons too, same in all browsers.
I do have a backup .ini file for the router which I created a few months ago after I added a laptop to the network when all was OK , but as everything seems to be working behind the scenes I doubt this would do anything , the problem seems to be with the interface so I can't get in to restore it any way???
Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 8:50 PM
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I suspect a Factory Reset on the router could be tried.
Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 9:34 PM
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jim:quote
Re: Can't access settings once in toThomson TG585 v8 router control panel?
17-06-2012 10:55 PM
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Re: Can't access settings once in toThomson TG585 v8 router control panel?
18-06-2012 7:04 PM
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If a reset doesn't cure this problem and I still can't access the interface to put all the relative info back in manually or otherwise I'll be without connections I suppose? As everything else seems to be working it may be as well to leave this reset until I really have to?
Re: Can't access settings once in toThomson TG585 v8 router control panel?
18-06-2012 11:48 PM
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I suggest raising the problem with Plusnet either via ticket or calling support. Trying a reset is likely to be the suggested action but if that doesn't work a replacement router will be needed. Is your current one less than 12 months old?
Re: Can't access settings once in toThomson TG585 v8 router control panel?
19-06-2012 11:20 AM
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Re: Can't access settings once in toThomson TG585 v8 router control panel?
19-06-2012 10:12 PM
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I got the router just under a year ago when i signed up to Plus net. My 12 month contract is up next month, and the router seems to be working fine on the ethernet cable and with any wireless device connected to it including a printer. It's just the interface control panel that's not working.
What it looks like is a basic form of the index /home page with a disconnect button (which I don't want to click just in case) but none of the links to the sub categories function ?
Thanks.
Re: Can't access settings once in toThomson TG585 v8 router control panel?
20-06-2012 3:02 PM
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Re: Can't access settings once in toThomson TG585 v8 router control panel?
20-06-2012 4:28 PM
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Re: Can't access settings once in toThomson TG585 v8 router control panel?
20-06-2012 5:13 PM
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