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Can't access plus.net website or the Members Centre

GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Can't access plus.net website or the Members Centre

Hi All,

 

My contract ended a week ago so I am now on the standard service.  Since then, I can't access the plus.net website, the Members Centre and some of my other suppliers online accounts.  I can't now purchase a new contract.

 

Can anyone help?

 

Gary

11 REPLIES 11
jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

@GaryWilliams What error message (if any) do you get when trying to access these sites? Sounds strange.

John
GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Re: Can't access plus.net website or the Members Centre

Hi Jab1,

 

here it is:

 

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET
jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

Try rebooting your Hub. Which one is it, by the way?

John
GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Re: Can't access plus.net website or the Members Centre

Hi John,

 

Yes, rebooted.  It is the TP-LINK archer vr900.  I have been using this on for years.

 

Cheers

 

Gary

jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

Very strange, Gary. The reboot hasn't solved it? Can you PM me your public IP?

John
jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

@GaryWilliams Cheers for that info via PM. Now you have disabled Nord, are you able to access the sites? Note that if you try to access some UK-only ones when using a VPN, you will get the response you started this topic with, as they restrict access to non-UK IP's. Depends where you tell the VPN to say you are accessing from, and where the request gets routed.

John
GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Re: Can't access plus.net website or the Members Centre

Hi John,

 

I use NordVPN daily.  No problems until recently.

 

Thanks for your help

 

Gary

jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

OK gary, but if you have disabled it at the moment, can you now access those previously inaccessible sites?

John
GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Re: Can't access plus.net website or the Members Centre

I managed to access the plusnet site having used system mechanic to optimise my internet settings,  but all other troublesome sites are still inaccessable.  If I log out of plusnet, I cant get back in unless I optimise the internet settings again.

 

It is all very erratic.

 

Cheers

 

Gary

jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Can't access plus.net website or the Members Centre

OK. But are you using a VPN at the moment?

John
GaryWilliams
Grafter
Posts: 40
Thanks: 4
Registered: ‎09-08-2010

Re: Can't access plus.net website or the Members Centre

no, but the threat protection is running in the background according to resource manager.  I'm going to do some uninstalling.

 

Cheers

 

Gary