Can't access one website

[#1]

Thanks - will try that next

Riitta

[#2]

@Riittas 

There is no guarantee you'll be assigned a different broadband IP Address after leaving the Hub off for a while. So it will be helpful if you can take a note of your current broadband IP Address before switching off.

Hub One Home >Advanced Settings >Broadband >Internet

Hub Two Home >Status

[#3]

I had exactly this problem with the same site today, and also with Gardners site, which is the same company.

Still have the issue. I can access any other site I try, and never had this issue with either site before.

I did access Gardners via 4G, but that doesn’t help me much ! 
It must be very annoying if you use Browns BFS or Gardners daily. Luckily for me it is only a minor inconvenience, but I would like to fix it .

[#4]

Thanks for letting me know - I seem not to access Gardners either. For me, this is a major inconvenience because I order from Browns a lot during the day, and 4G is too slow for some other tasks - it seems 5G is unreliable nowadays in my area. I am not sure if it would help to get in touch with Browns ( and Gardners)? 

[#5]

I did ask somebody at Browns yesterday,although they were just checking that  their website  was working ok ,but I can ask again today, and mention that you are also having the same problem. 

[#6]

Safety in numbers - I will mail them as well now. With more complaints, they start to investigate.

[#7]

@Riittas 

dns lookup 

Name: www.brownsbfs.co.uk Address: 94.142.173.138

Name: www.gardners.com Address: 94.142.173.151

Did you power off your Hub?

plusnet have many subnets/networks, so for me and others it works.

A short term suggestion would be to use a VPN which will change your public IP Address away from your current plusnet one. There are free VPN services some have a browser extension. I've previously used 'Windscribe'

@MisterW 

more routing issues? Not for use though (I'm 80.229.24x.xxx)

[#8]

Thanks! I need to find out if I can install any on my laptop - university laptop so they restrict what we can install, and it means hardly nothing.

[#9]

more routing issues? Not for use though (I'm 80.229.24x.xxx)

@Dan_the_Van yes, the fact that the two sites with problems are in the same subnet would tend to indicate that.

The 80.229.x.x subnet appears not to have the same issues, but that's on the 'high-touch' network. Given that, if its a routing issue its a BTw one.

[#10]

I have spoken to an IT manager at Browns. They have had reports of the same issue for other Plusnet users, and are working on it, and they think it is an issue between them and their ISP.

I i did let them know that I knew of  at least one other user who was experiencing issues.

[#11]

I have my access back!!! I also mailed Browns, so I'm unsure what has been done on the background and by whom. But thanks to everyone's replies and suggestions. 

Riitta

[#12]

Yep, I just had an email from Gardners/ Browns and I have access too, and I have emailed Gardners to thank them for sorting it.

thanks also from me for the advice on the thread .

[#13]

I'm having the same issue today on several websites. Its the same with firefox and edge with norton enabled and disabled.

Although I can access the websites just fine using a VPN!  Any ideas what is going on? These are just a few sites:

https://www.suburbanbaserecords.com/

https://www.spincare.co.uk/

https://www.inter-spares.co.uk/

[#14]

A website I run https://railcam.uk is affected. It seems to be exclusively Plusnet, BT and EE users.

I have an inkling that the problem may be related to 123REG who host our domains.
https://downdetector.co.uk/status/123-reg/

Connected through Plusnet, I can't even contact their status page...

[#15]

---

@jdandice wrote:

I'm having the same issue today on several websites. Its the same with firefox and edge with norton enabled and disabled.

Although I can access the websites just fine using a VPN!  Any ideas what is going on? These are just a few sites:

https://www.suburbanbaserecords.com/

https://www.spincare.co.uk/

https://www.inter-spares.co.uk/

---

I currently cannot see any of the above sites either - on Plusnet.

PS. Just tried to ping the last one. No go - it's a DNS issue.

"ping request could not find host ... please check the name and try again."

Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254