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Can't access Plusnet sites (Hopefully resolved)

Moderator
Moderator
Posts: 26,172
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Registered: 14-04-2007

Can't access Plusnet sites (Hopefully resolved)

Here's an odd one.
I can't access any plusnet sites using my Plusnet connection.
I can access anything else like Facebook and Twitter.
If I use my phone on my wifi I have the same problem but if I switch it to T-Mobile it works fine.
I am currently using my phone tethered to my tablet to type this.
Why is Plusnet blocking me from Plusnet?

Customer and Forum Moderator.

18 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Can't access Plusnet sites

maybe it's BT blocking them? Cheesy
if it is then i guess it's tough luck as that seems to be the answer for any other site that gets blocked.
Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: Can't access Plusnet sites

Which sites are not working? Got a trace route?
Community Veteran
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Registered: 18-02-2013

Re: Can't access Plusnet sites

212.159.8.110
Moderator
Moderator
Posts: 26,172
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Registered: 14-04-2007

Re: Can't access Plusnet sites

All plusnet sites not accessible.
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2    15 ms    14 ms    13 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
  3    13 ms    14 ms    14 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.18
4]
  4    14 ms    13 ms    13 ms  xe-9-0-0.pcl-cr01.plus.net [212.159.0.216]
  5    13 ms    13 ms    13 ms  po2.pcl-gw01.plus.net [195.166.129.41]
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17  ^C
C:\Users\Admin>

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
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Registered: 05-04-2007

Re: Can't access Plusnet sites

I am really confused by this, there is absolutely nothing I can see that would cause this. I've not seen anyone else reporting this today either.
I'm assuming you've not made any changes to the router settings?
Can you browse to them by IP?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't access Plusnet sites

Slightly different route - I don't know if that is significant
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    49 ms    99 ms    99 ms  192.168.1.254
  2    33 ms    32 ms    31 ms  lo0-central10.pcl-ag03.plus.net [195.166.128.184]
  3    33 ms    32 ms    32 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.168]
  4  100 ms    31 ms    31 ms  xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
  5    31 ms    31 ms    32 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    32 ms    32 ms    32 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    39 ms    40 ms    40 ms  gi5-1.peh-cr02.plus.net [84.93.232.61]
  8    43 ms    41 ms    39 ms  po5.peh-cr01.plus.net [84.93.232.16]
  9    40 ms    42 ms    40 ms  vlan2658.peh-elb02.plus.net [84.93.232.53]
10    48 ms    40 ms    40 ms  community.plus.net [212.159.8.110]
Trace complete.
C:\Users\Jim>
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Can't access Plusnet sites

Browsing by IP fails.
No changes to router settings.
Only thing I did today was delete a few files on my webspace.

Customer and Forum Moderator.

Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Can't access Plusnet sites

When I break something it stays broken  Cry
I can try a different route in a bit.

Customer and Forum Moderator.

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Can't access Plusnet sites

Seems like the gremlins have escaped again Roll eyes
Moderator
Moderator
Posts: 26,172
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Registered: 14-04-2007

Re: Can't access Plusnet sites

Tried my old and trusty Netgear DG834 and the problem remains.
Is it time to raise my first ever fault ticket or shall I leave it in the capable hands of the DC team.

Customer and Forum Moderator.

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Can't access Plusnet sites

Have you had any update(s) to your Firewall & or AV prior to the issue rearing its not so pretty head ?Huh
I can remember an update from my AV blocked all access to my website and all site on that domain last year and had to contact my host to confirm and conflab with Avast
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Can't access Plusnet sites

Anything connected to my broadband shows the same problem and using a different router shows the same problem.
By a process of elimination the problem has to be external to my gear.

Customer and Forum Moderator.

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Can't access Plusnet sites

Seems like Spike and his mates are having a field day at PN Towers lately
dlloyd
Grafter
Posts: 38
Thanks: 2
Registered: 17-03-2012

Re: Can't access Plusnet sites

When you connected to the webspace did it drop the FTP connection at all?  Or did you by chance enter the password incorrectly when connecting to the webspace?