Can't access Member Centre > Contact us

[#1]

I received a ticket update via email and it says at the bottom, "If there is anything else that we can help with then please do not hesitate to get back in touch. You can reply to this ticket through the Member Centre Contact us facility or you can call us on 0330 123 9123"
I scrolled and sure enough there was the link for "Member Centre" so I clicked on that and when the new page opened I went up and down it looking for "Contact Us" I even used ctrl+f but nothing. Does anyone know why they put an erroneous thing like that in an email? Is it just to look good and hope no one seriously wants to use it? Is there another way only certain privileged customers are given and if you're one of them would you share it with me even if I am a lowly second class customer? Thanks in advance for any helpful info. I am on a phone not a PC / Tablet / Laptop. And also they aren't open on the phone despite it being about 8:40am as I'm overseas ahead in time.

[#2]

@Steve_j_M If the ticket is still open - i.e. it says on your Members Centre homepage you have an open ticket, you can open it and reply directly, if not, calling Support is your only option, but note they are only open 0800-2000  UK time .

[#3]

Hi Steve,

A warm welcome to the forums.

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@Steve_j_M wrote:
You can reply to this ticket through the Member Centre Contact us facility or you can call us on 0330 123 9123"

I scrolled and sure enough there was the link for "Member Centre" so I clicked on that and when the new page opened I went up and down it looking for "Contact Us".

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The text in these messages is legacy methods; the CONTACT US interface no longer allows the use of the ticketing system.

CONTACT US is under the HELP dropdown at the top of the page.

You can though access tickets if they are still open as described above.  The PN TICKETS link below also takes you direct to your ticket history (you need to be logged into the user portal on another tab first).

8:40am where you are or 8:40am UK local time?  Looking at the time stamp on your post ... you are trying to make contact 20 minutes BEFORE the office in the UK opens.

[#4]

@Steve_j_M 

You must be logged into your Members page before looking at anything.

Brian

[#5]

I have no idea what any of that meant, but thanks for taking the time. Please, please, please do not use anymore of your time.

[#6]

Sorry, can't get used to this system, my message above was in reply to Townman

[#7]

Brian, yes, I'm sure and I was logged into my account but that couldn't wouldn't and shouldn't have made any difference. Probably why it didn't.

[#8]

@Steve_j_M 

While logged in, could you see the message. Go through your Members page setting (My Account or My Order) I think to see if it lists the Open Question.

It's been a long time since I have had an open question but I do seem to recall the "Reply" button wasn't obvious.

Brian

[#9]

Brian,

It does not work like that these days - there is no link to the tickets in the user portal.

If there is an OPEN ticket, there will be a number on the message bell.

Clicking the bell displays the message, if one of them refers to an open ticket, this link is presented - https://www.plus.net/wizard/?p=search

I note that the OP is trying to access services on a phone ... the presentation of content (and functionality) on small view ports could be markedly different than when used on a 'proper' device.

[#10]

@Townman 

Thanks for the update.

As I said, it's been a long time since I was in and about Questions. I still miss the days when you could create your own Ticket.

Brian