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Can't access FTP when net cap is on

svizan6
Newbie
Posts: 8
Registered: 17-11-2007

Can't access FTP when net cap is on

Is this by design? Angry
4 REPLIES
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Can't access FTP when net cap is on

Which Cap will this be as Cap is kinda of a nay nay term, but many customers use it in many different instances for some of our product features.
Does you mean our data transfer watch?
Do you mean when you have reached the included allowance of your accounts design on a Fixed rather than Flexed product?
Do you mean when you reach Level X management on one of our Legacy product?
svizan6
Newbie
Posts: 8
Registered: 17-11-2007

Re: Can't access FTP when net cap is on

Over the 20gb allowance.
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Can't access FTP when net cap is on

Quote from: P
Do you mean when you have reached the included allowance of your accounts design on a Fixed rather than Flexed product?

I suspect this is the case and you're referring to external FTP in which case yes, I believe it's blocked.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can't access FTP when net cap is on

As per the above and this page FTP traffic to external sites is blocked once your peak time usage reaches 20Gb.