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Can someone reset my line please?

Darcy2
Hooked
Posts: 9
Thanks: 1
Registered: ‎24-09-2016

Can someone reset my line please?

Had a broadband fault yesterday. By a miracle an openreach engineer was able to attend today.

Engineer has been and the speed using his equipment to exchange was ok but still poor from router to laptop. There was an engineer in the area yesterday fixing faults so the engineer who came today thinks the fault has been fixed but my line needs to be reset. If that does not work, then it may be the router again.
I called Plusnet to get my line reset as  engineer said it would be quicker than waiting for his notes to go through, but the person I spoke to could not do it. He said that it was not allowing him to reset it. I need to get the line reset please.

 

6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Can someone reset my line please?

I can certainly try and help et your line reset, can you drop me your username in a private message please?

Chris Pettitt
Cloud Environments Engineer
Darcy2
Hooked
Posts: 9
Thanks: 1
Registered: ‎24-09-2016

Re: Can someone reset my line please?

Have sent you my username in a PM Chris

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Can someone reset my line please?

Thanks very much, the reset has been successful, I'd probably give your line 24 hours to settle down and see how things go Smiley

Chris Pettitt
Cloud Environments Engineer
Darcy2
Hooked
Posts: 9
Thanks: 1
Registered: ‎24-09-2016

Re: Can someone reset my line please?

Thank you Chris. Shall I reboot my router at some point?

 

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Can someone reset my line please?

No problem at all.

You shouldn't need to reboot your router, if you can leave it left on at all times, that'll give the line it's best chance of settling back down Smiley

Chris Pettitt
Cloud Environments Engineer
Darcy2
Hooked
Posts: 9
Thanks: 1
Registered: ‎24-09-2016

Re: Can someone reset my line please?

Thanks so much for tour help.