cancel
Showing results for 
Search instead for 
Did you mean: 

Can someone help me upgrade my modem / router firmware please?

Melcar
Newbie
Posts: 5
Registered: 03-11-2016

Can someone help me upgrade my modem / router firmware please?

Hi,

I have a Plusnet router - TG582n. Since my laptop upgraded from Windows 7 to Windows 10 I have been through lots of nightmare wifi connectivity issues with really slow speeds (ie pages time out before they load). A recent Windows 10 update really ruined it again. My laptop is fine connecting to other people's wifi. I asked a guy at PC World who recommended updating the modem firmware as he said this had solved the same problem with several other laptops. (I have tried loads of other fixes to no avail).

Is there a firmware update available and if so can someone from Plusnet do this for me remotely please? Or send me instructions about what to do?

Slow internet is really affecting my home-based business Sad

Many thanks.

6 REPLIES
Melcar
Newbie
Posts: 5
Registered: 03-11-2016

Re: Can someone help me upgrade my modem / router firmware please?

By the way I've just discovered that ipconfig /flushdns seems to solve the problem temporarily but I don't want to do that all the time.

Thank you!

Community Veteran
Posts: 4,921
Thanks: 343
Fixes: 16
Registered: 10-06-2010

Re: Can someone help me upgrade my modem / router firmware please?

There's no updated firmware, but there's a configuration change that solves the problem.

https://community.plus.net/t5/Broadband/198-18-1-x-address-problems/m-p/1374877#M309074

Melcar
Newbie
Posts: 5
Registered: 03-11-2016

Re: Can someone help me upgrade my modem / router firmware please?

That's great news, thanks, but how on earth do I telnet to the router? I'm not a progamming-type person.

Cheers!

Community Veteran
Posts: 4,921
Thanks: 343
Fixes: 16
Registered: 10-06-2010

Re: Can someone help me upgrade my modem / router firmware please?

If you haven't used telnet before, you'll probably need to enable "Telnet Client" in Windows optional features (somewhere in Control Panel or whatever equivalent Windows 10 has).

Then you open a Command Promt, and do (assuming 192.168.1.254 is the IP address of your 582n router):

telnet 192.168.1.254

Then login with username admin and password being the router's serial number (same as what you use to log in to the router using a web browser).

Then you can enter the two commands from Bob Pullen's post.

Melcar
Newbie
Posts: 5
Registered: 03-11-2016

Re: Can someone help me upgrade my modem / router firmware please?

Brilliant, thanks so much.

Seems to have helped... I will leave it til tomorrow to let you know if it's definitely solved the problem (other fixes have worn off over time for some reason).

Thanks again for helping me!!

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 744
Fixes: 165
Registered: 25-03-2015

Re: Can someone help me upgrade my modem / router firmware please?

Welcome to the community forums @Melcar.

 

Glad to hear the advice given by ejs has helped. Hopefully that's resolved it as expected, but please do let us know if you start to experience problems again.

 

Thanks for your input @ejs Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team