Can only connect to +net's website: DNS problem?

mizkyu · ‎23-10-2007

Hi,
weird issue I am having trouble with.
Router connects fine to plusnet, however once connected I can only access plusnet's own websites - nothing outside of them. However, this will only happen when I tell my router to get its DNS settings from plusnet. This results in the following DNS servers being used by the router:
212.159.6.9
212.159.6.10
If I try to enter alternative DNS settings, either into Windows or the router settings itself, then nothing will resolve - I have tried the google DNS, OpenDNS, Plusnet's own recommended DNS (212.159.13.49 / 212.159.13.49)
Does anyone have any suggestions or insight? The router is a Netgear DGND3700v2 with firmware V1.1.00.15_1.00.15
I have not yet phoned plusnet as I want to skip the usual "did you try rebooting your router" (yes, a bunch of times) "computer" (yup) scripts.
thank~
EDIT: welp okay the problem seems to have decided to resolve itself now for no reason? Apparently posting on a forum asking for help was the solution, who knew

Earlier today though it would literally only access Plusnet's own websites, despite all attempts to the contrary.
technology, huh

Townman · ‎22-08-2007

There have been intermittent DNS issues from time to time. May be your hit such a glitch.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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Acassim · ‎11-06-2007

Hi mizkyu,
Are you still seeing issues with this when using our DNS servers?

mizkyu · ‎23-10-2007

Hi,
Haven't seen any problems since Saturday - the connection seems to have been fine once everything resolved itself. It seemed particularly odd that the +net websites (including webmail etc) were working fine, but nothing else - but ho hum.

bobpullen · ‎04-04-2007

Sounds like what happens when two people have been assigned the same IP.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Anotherone · ‎31-08-2007

I know it shouldn't happen, but how does that happen Bob?

bobpullen · ‎04-04-2007

Very infrequently, most common occurrence is where routers have been shared amongst Plusnet customers
Edit: Sorry, read that as how /often/ does it happen. It can happen occasionally with dynamic IP's if there's a problem with the traffic management platform. I've only seen it a handful of times.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵