Can only connect to +net's website: DNS problem?
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Can only connect to +net's website: DNS problem?
16-08-2014 5:42 PM
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weird issue I am having trouble with.
Router connects fine to plusnet, however once connected I can only access plusnet's own websites - nothing outside of them. However, this will only happen when I tell my router to get its DNS settings from plusnet. This results in the following DNS servers being used by the router:
212.159.6.9
212.159.6.10
If I try to enter alternative DNS settings, either into Windows or the router settings itself, then nothing will resolve - I have tried the google DNS, OpenDNS, Plusnet's own recommended DNS (212.159.13.49 / 212.159.13.49)
Does anyone have any suggestions or insight? The router is a Netgear DGND3700v2 with firmware V1.1.00.15_1.00.15
I have not yet phoned plusnet as I want to skip the usual "did you try rebooting your router" (yes, a bunch of times) "computer" (yup) scripts.
thank~
EDIT: welp okay the problem seems to have decided to resolve itself now for no reason? Apparently posting on a forum asking for help was the solution, who knew
Earlier today though it would literally only access Plusnet's own websites, despite all attempts to the contrary.
technology, huh
Re: Can only connect to +net's website: DNS problem?
17-08-2014 12:59 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can only connect to +net's website: DNS problem?
18-08-2014 10:55 AM
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Are you still seeing issues with this when using our DNS servers?
Re: Can only connect to +net's website: DNS problem?
19-08-2014 4:21 PM
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Haven't seen any problems since Saturday - the connection seems to have been fine once everything resolved itself. It seemed particularly odd that the +net websites (including webmail etc) were working fine, but nothing else - but ho hum.
Re: Can only connect to +net's website: DNS problem?
19-08-2014 6:41 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can only connect to +net's website: DNS problem?
19-08-2014 6:55 PM
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Re: Can only connect to +net's website: DNS problem?
19-08-2014 7:08 PM
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Edit: Sorry, read that as how /often/ does it happen. It can happen occasionally with dynamic IP's if there's a problem with the traffic management platform. I've only seen it a handful of times.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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