Can not ping gateway/connection dropping

[#1]

I know there's a few threads relating to this but none seem to fix my issue.

I'm using a TP link w9970, for some reason when i connect my laptop the broadband connection seems to go down, i'm presuming its to do with the router settings and not being able to ping the gateway.

 Test xDSL Synchronization Pass      

ATM OAM Segment Ping Pass  

   ATM OAM end to end Ping Pass     

 Test PPP Server connection Pass    

  Test authentication with ISP Pass   

 Test assigned IP address Pass  

   Ping default gateway Fail    

  Ping primary Domain Name Server Pass    

  Test DNS Root Pass    

  Network Connection Status Inspect(NCSI) Pass   Diagnostics Complete

54 1970-01-01 00:01:05 PPP Warning ppp0 LCP down

55 1970-01-01 00:01:05 PPP Error ppp0 LCP down

56 1970-01-01 00:01:05 PPP Error ppp0 User request

i'm getting those errors in my system logs.

I have installed the latest firmware.

I live in a new build house and my micro filter is plugged into the only phone socket, unfortunately i don't have a phone to test the line with. can it be done from Plusnets end?

Current Rate (Kbps) 1152 9402

Max Rate (Kbps) 1144 10020

SNR Margin (dB) 5.7 3

Line Attenuation (dB) 28 44.5

Errors (Pkts) 0 0

any help would be greatly appreciated.

[#2]

for some reason when i connect my laptop the broadband connection seems to go down

Does this happen with any other devices?

Is this every time you connect the laptop?

[#3]

If you Google "error lcp down - tp link forums, you may find the information there helpful. Hope this helps