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Can my speed be permanently synced at lower value?

371830
Dabbler
Posts: 13
Registered: 31-07-2014

Can my speed be permanently synced at lower value?

My modem usually establishes ADSL d/l speed at about 4200 - 4500 kbps, with SN margin below 6 dB. With such low margin i'm getting loads of errors and connection is unusable. I have restarted router several times, but it keeps syncing above 4000.
Is it possible for support engineer to lower my sync speed permanently to ca 3800 kbps? I have identified my plasma TV as source of interference for broadband and with tv on SN margin drops significantly and for ADSL speed above 4000 kbs i'm getting loads of errors and unreliable connecction.
On a side note, just tried calling support to sort it, but with estimated 45min wait  I just gave up. Is there a way to log a service request online?
4 REPLIES
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Can my speed be permanently synced at lower value?

Go to the Plusnet Home Page, click on Help & Support, then Ask a Question, then Technical Support, then Other. You'll need to log in.
You should ask to have your SNR margin fixed at 9dB - if it's currently at a 6dB target but dropping because of interference from the Plasma TV, then setting it to a 9dB target should give you a bit more "cushion" for drops, at the expense of some of your headline downstream speed.
371830
Dabbler
Posts: 13
Registered: 31-07-2014

Re: Can my speed be permanently synced at lower value?

Thanks Brian. I managed to find it with your directions.
Community Veteran
Posts: 26,627
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Can my speed be permanently synced at lower value?

What speed does it sync at if you resync with the TV on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Can my speed be permanently synced at lower value?

Hi there.
I can see we've increased your SNR target to 9db as of this afternoon.
Let us know if your still having any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team