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Can my broadband be activated early?

chelseahope
Newbie
Posts: 5
Registered: 21-12-2012

Can my broadband be activated early?

I signed up to plusnet on the 15/12/12. On the 17/12/12 my home phone was connected and I was told my broadband would be connected on the 25/12/12. I'm worried though because we're hoping to skype with my  brother who's stationed out in afghanistan on before Christmas as we haven't been able to speak to him for several weeks due to having no internet connection.
If anyone could let me know if my broadband can be activated earlier (the earlier the better!!) then that would be great. Or who I should get in touch with to get my broadband activated early?
Thank you!
9 REPLIES
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Can my broadband be activated early?

Phone Plusnet customer support & see if they can help. You may be lucky!
chelseahope
Newbie
Posts: 5
Registered: 21-12-2012

Re: Can my broadband be activated early?

Just on the phone now! I've been on hold for 20 minutes, hopefully I get put through soon Smiley Thank you!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can my broadband be activated early?

Hi there, I can see you've got a response from one of our agents on your account in the negative... the order is actually scheduled to complete on the 24th so if it hasn't activated that morning already drop us a line here (I'll be in the office and these forums) and we'll get it sorted out that morning for you.
Moderator
Moderator
Posts: 26,295
Thanks: 1,394
Fixes: 72
Registered: 14-04-2007

Re: Can my broadband be activated early?

If one of the Digital Care guys spots this thread they could possibly take a peek at your account.
Edit: and as if by the magic of Christmas......

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
chelseahope
Newbie
Posts: 5
Registered: 21-12-2012

Re: Can my broadband be activated early?

Thank you, Matt! I'll check and see if my broadband is up and running on the 24th, if not I'll let you guys know.
Thanks again for your reply!
chelseahope
Newbie
Posts: 5
Registered: 21-12-2012

Re: Can my broadband be activated early?

Haha, Strat! It's a Christmas miracle.
Community Veteran
Posts: 6,419
Thanks: 531
Fixes: 48
Registered: 30-07-2007

Re: Can my broadband be activated early?

Assuming this a a new broadband connection:-
Leave your router plugged in and powered on. Once the router has synched, Broadband light solid green if it's a PlusNet supplied router, call up PlusNet, tell them you have sync and ask them to activate your account early.
More often than not this works fine, sometimes BT haven't quite completed the routing work and your Internet connection won't work immediately. The only disadvantage is that you would be billed from the date it was activated even if it didn't work until the 24th.
Hope that helps.
chelseahope
Newbie
Posts: 5
Registered: 21-12-2012

Re: Can my broadband be activated early?

Wow, didn't know I could do that. Thank you! The broadband and power light on my router stay green, the internet light isn't on yet so I'll give plusnet a call and see what they can do.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can my broadband be activated early?

Hi chelseahope,
I've just activated your account for you, the order completed around 1:47am this morning so you should be up and online shortly Smiley Hope it's all good, let us know if there's anything we can do to help.