Can i have my Line Reset
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Can i have my Line Reset
19-05-2014 5:57 PM
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So my ping is right up to 30ms compared to 15ms and lower before my modem died. I've had to change to the opendns to make my internet a bit better now compared to the plusnet dns.
And for some reason btwholesale performance test further diagnose does not work for me and shows a error message. maybe i need 10 days or something. And i doubt my line will go back to the 70mb i once had as i had this problem before.
SO can i get some sort of line reset.
Re: Can i have my Line Reset
19-05-2014 6:12 PM
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Unfortunately we aren't able to remotely reset your line on a FTTC connection.
This can only be done by a Openreach engineer
If you go through our troubleshooter at http://faults.plus.net we can get this looked into for you
Re: Can i have my Line Reset
19-05-2014 10:43 PM
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Re: Can i have my Line Reset
20-05-2014 8:59 AM
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Re: Can i have my Line Reset
20-05-2014 9:42 AM
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Being a pedant (again) ought that more correctly be...
Quote There are some routers which have VDSL modems built into them.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can i have my Line Reset
20-05-2014 1:26 PM
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[Moderator's note by Jim (Oldjim): Full quote of preceding post removed, as per Forum Rule]
Re: Can i have my Line Reset
20-05-2014 4:40 PM
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I do hope OldJim does not wrap your knuckles for quoting the whole of the preceding post..
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can i have my Line Reset
20-05-2014 4:43 PM
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My bad
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