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Can i have interleaving turned off?

FIXED
markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Can i have interleaving turned off?

I recently requested interleaving to be turned on as i was having issues with latency. Please see the following post for details - https://community.plus.net/t5/Broadband/Interleaving-request-to-be-turned-ON/td-p/1352618

My latency issue has now been fixed and i no longer require interleaving, could i have it disabled please?

Thanks

6 REPLIES
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Plusnet Help Team
Plusnet Help Team
Posts: 13,396
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Can i have interleaving turned off?

Hi there,

 

I've just raised an order to take off interleaving for you. That should complete within 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Re: Can i have interleaving turned off?

Hi Adam,

Is there any reason why this wouldnt have gone through yet?

Its been roughly over 48 hours and i'm still on interleaving.

Thanks

markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Re: Can i have interleaving turned off?

Interleaving still hasnt been turned off on my line

Any ideas when it will be processed?

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Can i have interleaving turned off?

Fix

The order was placed so it should have been removed.

I've contacted our suppliers and hopefully it should be gone in the next 4 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Re: Can i have interleaving turned off?

Thanks its off now Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Can i have interleaving turned off?

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team