cancel
Showing results for 
Search instead for 
Did you mean: 

Can i have an SNR reset please

Superuser
Superuser
Posts: 1,783
Thanks: 336
Fixes: 4
Registered: 05-11-2008

Can i have an SNR reset please

Hi
Just spoke to tech support to get an snr reset, told they could not do it, is that correct? , would have to go to faults to be investigated.
As i explained and i have stable line ( any disconnects are from myself)  (which the agent agreed with), but my noise margin has risen to 12db, giving a lower sync and ip profile
Can someone from DC give me a SNR reset please , ticket ID #66076343  Smiley
Regards
Mike
Mike
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can i have an SNR reset please

Hi,
I can get that sorted out for you. Can you think of any reason as to why your SNR has risen to 12db? Perhaps a noise spike or something causing a little bit of interference.
Edit:
That SNR Reset has been successful Smiley
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,783
Thanks: 336
Fixes: 4
Registered: 05-11-2008

Re: Can i have an SNR reset please

Hi Chris
Thanks for that, much appreciated Smiley
No i can not think of any reason tbh, like you say may have had a noise spike, thanks again.
Regards
Mike
Mike