Can connect to the wifi but not the internet :(
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Can connect to the wifi but not the internet :(
12-02-2016 6:26 PM
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After a prolonged period of running many tests, it was decided that I would be sent a new router (text message Feb 6th "your router has been posted", phone call today "router was posted yesterday"..hmmmm !). Hopefully that will cure it as it seemd that none of the mobile devices are having issues connecting to new networks.
I was just wondering, partially out of curiosity, but partially out "OMG what if this doesnt work and the kids dont have their internet over the school holidays", if anybody else has had this issue and hoe did they fix it ?
Re: Can connect to the wifi but not the internet :(
12-02-2016 6:36 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Can connect to the wifi but not the internet :(
12-02-2016 6:40 PM
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Re: Can connect to the wifi but not the internet :(
12-02-2016 7:54 PM
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If it does type 192.168.1.254 in the browser bar and see if the router home page comes up. See if it says you are connected to the internet.
Are the correct lights on your router - which one do you have.
Re: Can connect to the wifi but not the internet :(
13-02-2016 5:15 AM
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This has been done with all items switch off and only the "original" laptop will connect to the internet. When I try to surf the internet, the pages do not load and I get told me that "the connection is not available" (even when i try the routers web address)
This literally happened overnight. One night all was working OK and the next day we had multiple mobile devices not connecting. tried the other family laptops the following night and nothing
Thought it might have been the laptop somehow blocking others but one of the tests the support team did was to disconnect the laptop and then try and establish connections on other devices, but nothing.
Once, since the test was run connections did reestablish on the mobile devices but this lasted literally a couple of hours.
The device is one of the plusnet 2704n routers on a standard broadband connection. One of the techy guys at work think that there has been some kind of failure in the modems wireless transmission. The line was checked by support and confirmed as functioning correctly so its fingers crossed for a new router = new connection = hopefully all working again. Had a card from post office of missed delivery so hopefully thats the new router.
Re: Can connect to the wifi but not the internet :(
13-02-2016 6:42 AM
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Quote from: MikeJT since the test was run connections did reestablish on the mobile devices but this lasted literally a couple of hours.
The device is one of the plusnet 2704n routers on a standard broadband connection. One of the techy guys at work think that there has been some kind of failure in the modems wireless transmission. The line was checked by support and confirmed as functioning correctly so its fingers crossed for a new router = new connection = hopefully all working again. Had a card from post office of missed delivery so hopefully thats the new router.
Update this thread if that is the new router and if it has fixed the issue if not maybe we could try a few other things.
Re: Can connect to the wifi but not the internet :(
13-02-2016 9:05 AM
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Re: Can connect to the wifi but not the internet :(
13-02-2016 9:44 AM
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Check the device is not in airplane mode?
Temporarily switch off any firewalls and internet "child protection" limitations.
Can you post the router log. May be a clue in there
Re: Can connect to the wifi but not the internet :(
13-02-2016 9:50 AM
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BUT when trying to access other webpages told they are not available.
Router log ? Forgive me, tech isnt my best subject. How to get it and how to post it if tablet isnt able to access other pages (or can I get it from the working laptop)
edit....3rd device also able to access router home page, but nothing else
Re: Can connect to the wifi but not the internet :(
13-02-2016 10:03 AM
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Re: Can connect to the wifi but not the internet :(
13-02-2016 10:04 AM
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Re: Can connect to the wifi but not the internet :(
13-02-2016 11:03 AM
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Quote from: MikeJT
Router log ? Forgive me, tech isnt my best subject. How to get it and how to post it if tablet isnt able to access other pages (or can I get it from the working laptop)
I dont have a 2704n so not sure if you can get to it try putting this in http://192.168.1.254/expert_user.html ; it may be there.
Yes do it on the laptop may be easier.
Re: Can connect to the wifi but not the internet :(
13-02-2016 12:57 PM
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Try as I might, cant seem to get any of the android devices working yet. On hold to customer support to see if they can assist with the correct settings.
Re: Can connect to the wifi but not the internet :(
13-02-2016 1:45 PM
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Channel changed on the router and also the DNS numbers on the router where wrong. Manually changed and ........... fingers crossed
Re: Can connect to the wifi but not the internet :(
13-02-2016 3:35 PM
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