Can anyone tell me where to find my spport ticket.

[#1]

No problem, sounds like a plan!

[#2]

@Gandalf Hello. Just an update - I received my new router last Saturday and have been monitoring my speeds since then. While thy are not fantastic, they do seem stable and considerably better than they were before I raised the ticket. Fingers crossed this continues and thanks for your help. 

[#3]

Thanks for the update @Gardener

No problem, I'm glad to see things are better now with your new router. ‌‌Let us know if you have further issues or there's anything else you'd need help with.