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Can anyone help?

VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

hubby says ours is the LJU socket
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

into the phone socket is the filter and into that is the phone line and the router
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,539
Fixes: 158
Registered: ‎22-08-2007

Re: Can anyone help?

Quote from: VictoriaWoods49
hubby says ours is the LJU socket

Victoria,
Can you please remove the faceplate and ensure it looks like this - http://www.telephone-wiring.co.uk/lju-31a-telephone-master-socket-670-p.asp - rather than like this - http://www.telephone-wiring.co.uk/lju-33a--secondary-telephone-extension-socket-line-jack-unit-33a-1...
The presence of electronic components makes this a master socket; the absence of them makes it a secondary socket, this though will have (at least) two wires in it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

ok hang on  Shocked
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

its identical to the first pic u sent
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

the LJI 31A
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,539
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Registered: ‎22-08-2007

Re: Can anyone help?

...and only one wire going to it (?) means we can rule out the possibility of internal wiring causing any issue.

You might find that in your location you are on the best you are going to get, however there is no harm in pushing for an improvement.  One last test, can you try changing the filter and then reposting your router stats?  If that shows no difference, then raise a fault report here - http://faults.plus.net  When it comes to the "master socket test port" question, you'll have to say "no" and where you are asked for more information say "don't have one - LJI - 31A NTE".
You might be faced with considering FTTC (I noted that it is coming to some parts of your exchange) however if ADSL is poor, then FTTC could well not deliver sparking results, as the same 'copper' d-Side wires are used to deliver the last part of the "fibre" service.  There is the possibility that your circuit has aluminium in it, which is not ideal.
None of your issues are going to be fixed by changing ISP - this is all BTOR local access infrastructure used by all ISPs.
I think this now needs to be picked up by PN's Digital Care Team (DCT) who will be back in the forums on Tuesday.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

will do it now, be right back
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

I changed the filter, it seems slower now but for the life of me i cant remember how to get back to the router to see the stats lol
nanotm
Pro
Posts: 5,756
Thanks: 156
Fixes: 2
Registered: ‎11-02-2013

Re: Can anyone help?

192.168.1.254 in the browser
just because your paranoid doesn't mean they aren't out to get you
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

this bit?

DSL Connection
Link Information
Uptime: 0 days, 0:16:41
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 384 / 544
Data Transferred (Sent/Received) [MB/MB]: 36.47 / 170.10
VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?


Test Results
Test Succeeded DSL
Test Succeeded ATM
Test Succeeded PPP
Test Succeeded IPv4
Test Failed IPv6
IPv6 disabled for this Internet service.
Test Succeeded Internet
Enabled/OKConnectivity to IPv4 Gateway (195.166.128.191)
Enabled/OKConnectivity to DNS Server 1 (212.159.6.10)
Enabled/OKConnectivity to DNS Server 2 (212.159.6.9)
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,539
Fixes: 158
Registered: ‎22-08-2007

Re: Can anyone help?

Victoria,
You are right, the synch peed is much slower.  I cannot know if this is down to the filter being not as good as the other one, or if because of all the disconnections this afternoon, the DLM has now gone into over drive and slugged the line speed even more.
I suggest that you get a fault report raised http://faults.plus.net - and add a link to this thread in it.  It will at least show the support people what you have already done.
Good luck and please keep us informed of your outcome.

Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

VictoriaWoods49
Grafter
Posts: 25
Registered: ‎03-05-2014

Re: Can anyone help?

I will do that now, thank you and all others so much for your help, have a lovely weekend xxx
Oldjim
Resting Legend
Posts: 38,460
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Registered: ‎15-06-2007

Re: Can anyone help?

In the meantime I suggest - in the middle of the day - disconnect the router from the internet (DO NOT JUST UNPLUG IT)
First go to here http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and click on Disconnect against Internet
Then after a few minutes or when the internet light has turned red unplug the router from the phone line
Then after a couple of minutes plug it in again
After the connection has been established - the second from the right light will now be solid green - go back to http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and click on connect
Then report the router stats so that we can see if the default noise margin has changed
Following that - please do not disconnect the router from the phone line while the fault report is being investigated and also during the 10 day training pweriod