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Can anyone help.. update or check firmware

Community Veteran
Posts: 1,798
Thanks: 46
Fixes: 1
Registered: 08-10-2010

Can anyone help.. update or check firmware

I have been asked by plusnet to check the firmware /drivers are most recent on my router.  I don't know how to do this and can't find info on how to do it.  if i don't do it then i may be charged £140 by BT if they come in to try and find why my speed is abysmal, and I haven't. Any help please before i go mad. Sad
8 REPLIES
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: Can anyone help.. update or check firmware

It would help if you told us -
  1) The router manufacturer
  2) The full model name/number
  3) The hardware version (often shown on the model number label)
Community Veteran
Posts: 1,798
Thanks: 46
Fixes: 1
Registered: 08-10-2010

Re: Can anyone help.. update or check firmware

Thanks, is a thomson 585v7,  Have found the software version 8.2.6.5. believe this is the latest one. so no need to update ( I think).
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Can anyone help.. update or check firmware

Hi rogadodge,
Yes, that is the latest version. If you should need to know how to do it we have a library article here which gives a  step by step guide.
Jojo Smiley
Community Veteran
Posts: 1,798
Thanks: 46
Fixes: 1
Registered: 08-10-2010

Re: Can anyone help.. update or check firmware

JoJo, don't you ever go home?   Smiley

As I have the latest software , I am not going to reload them.....looks awfully complicated and i will probably mess it up.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Can anyone help.. update or check firmware

Hi rogadodge,
I think you will be ok staying with that.
I am at home, I just know that some of you guys aren't able to do much in the day so I always like to pop on in the evening (unless I'm actually having a life - which I do occasionally, or watching X Factor) just to tie any loose ends and hopefully get you guys sorted.
Jojo Smiley
Luzern
Seasoned Pro
Posts: 2,922
Thanks: 241
Fixes: 2
Registered: 31-07-2007

Re: Can anyone help.. update or check firmware

Curiosity (cousin I think of McCavity Crazy) stalks again.
Where does one find a ST585's firmware details? I can only find software version.
OT how many knew that Thomson changed its name to Technicolor earlier this year?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Superuser
Superuser
Posts: 9,138
Thanks: 546
Fixes: 46
Registered: 06-04-2007

Re: Can anyone help.. update or check firmware

The Board Name is possibly the closest thing to firmware version (that's different on TG585 v8s for example). However the System Information page gives all the relevant information.
David
Luzern
Seasoned Pro
Posts: 2,922
Thanks: 241
Fixes: 2
Registered: 31-07-2007

Re: Can anyone help.. update or check firmware

Thanks.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.