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Can anyone from Plusnet help please?

BLINDPEW
Grafter
Posts: 88
Registered: 04-08-2007

Can anyone from Plusnet help please?

My ip profile is 9747 but Plusnet is stuck at 6500. Is there any chance of a nudge? I've had this profile for over 3 days and before I lost connection over 3 days ago I had the same profile of 9747 but I seem to be stuck on 6500. I think I should be on at least 8000. See details below,
Uptime: 3 days, 14:07:50
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,747
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 19.5 / 42.5

3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can anyone from Plusnet help please?

Hi BLINDPEW,
That's now been done for you Smiley Your profile on BTs side is at 8000 so I've upped it on our side to match.
Community Veteran
Posts: 26,548
Thanks: 790
Fixes: 9
Registered: 10-04-2007

Re: Can anyone from Plusnet help please?

There is no such IP profile as 9747 - that is your sync speed.
For that sync speed your IP Profile should be 8000. To get a profile of 9000 you would need to be consistently syncing at 10208 or higher.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
BLINDPEW
Grafter
Posts: 88
Registered: 04-08-2007

Re: Can anyone from Plusnet help please?

Thanks for that Matt, I'm glad you knew what I meant.