Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can a person poke my ip profile (please)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Can a person poke my ip profile (please)
Can a person poke my ip profile (please)
20-02-2013 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello!
My phone line threw a bit of a wobbly and I have had no service for several days. The line has now been repaired, but it seems that the IP Profile on the line has become stuck. The BT Wholesale checker says that I currently have 0.83Mbps up (which is about what I'd expect), and 0.25Mbps down (which isn't - it was in the 3-4Mbps range before). This corresponds with the Plusnet line speed checker.
Could someone very kind give it a poke please?
My phone line threw a bit of a wobbly and I have had no service for several days. The line has now been repaired, but it seems that the IP Profile on the line has become stuck. The BT Wholesale checker says that I currently have 0.83Mbps up (which is about what I'd expect), and 0.25Mbps down (which isn't - it was in the 3-4Mbps range before). This corresponds with the Plusnet line speed checker.
Could someone very kind give it a poke please?
Message 1 of 6
(1,100 Views)
5 REPLIES 5
Re: Can a person poke my ip profile (please)
20-02-2013 10:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sure. I'll have a look at that first thing in the morning for you
Message 2 of 6
(528 Views)
Re: Can a person poke my ip profile (please)
20-02-2013 10:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you!
Message 3 of 6
(528 Views)
Re: Can a person poke my ip profile (please)
21-02-2013 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good morning,
I've completed an SNR Reset on your line as it was 'Chronically Banded'. This means, your speeds were being restricted by DLM at your exchange. For example, your line was banded at 160k - 288k meaning your sync speed (Connection from your router to your Local Exchange) wouldn't have connected any higher than 288Kb.
The DLM does this if your line is dropping and causes your Line Quality to become poor. By lowering the speeds on your line, it will, hopefully stabilise the line for you. Your line will only become 'Chronically' banded if the DLM believes the line is operating very poorly. Banding will generally remove itself if your line recovers and hasn't become Chronically Banded.
Chronic Banding = Requires Manual intervention to remove
Banding = Will remove itself if your line quality improves (Generally if your line has been dropping a couple of times)
I've moved the Speed Profile set on our systems to match the speeds that I've managed to get for you, however, your line has started to show some errors so ensure that you have completed the Broadband Fault Checker at http://faults.plus.net as I think we'll need to get your line looked at in a bit more detail.
If there is anything you'd like for me to elaborate on with regards to what I've mentioned, do let me know
I've completed an SNR Reset on your line as it was 'Chronically Banded'. This means, your speeds were being restricted by DLM at your exchange. For example, your line was banded at 160k - 288k meaning your sync speed (Connection from your router to your Local Exchange) wouldn't have connected any higher than 288Kb.
The DLM does this if your line is dropping and causes your Line Quality to become poor. By lowering the speeds on your line, it will, hopefully stabilise the line for you. Your line will only become 'Chronically' banded if the DLM believes the line is operating very poorly. Banding will generally remove itself if your line recovers and hasn't become Chronically Banded.
Chronic Banding = Requires Manual intervention to remove
Banding = Will remove itself if your line quality improves (Generally if your line has been dropping a couple of times)
I've moved the Speed Profile set on our systems to match the speeds that I've managed to get for you, however, your line has started to show some errors so ensure that you have completed the Broadband Fault Checker at http://faults.plus.net as I think we'll need to get your line looked at in a bit more detail.
If there is anything you'd like for me to elaborate on with regards to what I've mentioned, do let me know
Message 4 of 6
(528 Views)
Re: Can a person poke my ip profile (please)
22-02-2013 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for all of your help.
It is still behaving strangely so I have gone through the fault reporter whatnot.
It is still behaving strangely so I have gone through the fault reporter whatnot.
Message 5 of 6
(528 Views)
Re: Can a person poke my ip profile (please)
25-02-2013 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I can see you started going through the faults wizard but unfortunately it's not come through to our team as you didn't finish answering all the questions. Any chance you could run through it once more? That way we'll be able to get on to it and get it fixed for you.
I can see you started going through the faults wizard but unfortunately it's not come through to our team as you didn't finish answering all the questions. Any chance you could run through it once more? That way we'll be able to get on to it and get it fixed for you.
Message 6 of 6
(528 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Can a person poke my ip profile (please)