Can a kind rep please order fibre for me?
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Can a kind rep please order fibre for me?
29-08-2012 12:21 PM
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I'm not being lazy, I know I could do it myself on the portal, but I want to keep my free hosted websites, static IP address etc, and I'm guessing I need intervention for this.
The race is on for me to be first live on my exchange.
Thanks.
Re: Can a kind rep please order fibre for me?
29-08-2012 1:10 PM
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Re: Can a kind rep please order fibre for me?
29-08-2012 2:26 PM
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Re: Can a kind rep please order fibre for me?
29-08-2012 4:41 PM
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Re: Can a kind rep please order fibre for me?
29-08-2012 5:19 PM
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I have checked over your account and can see that although there are no currently open tickets I can see that a confirmation email was sent to you at 14:25 today. The order is in place and no further action is required. You will be called if your selected installation date is not available.
Re: Can a kind rep please order fibre for me?
30-08-2012 8:41 AM
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When I check on the portal I used to have 250Mb webspace allowance and now I only have 100Mb - I presume this is related to my Fibre order?
Am I to assume that when my router next reboots I'm going to loose the static IP address I've have for nearly a decade and hence loose all inbound SMTP mail too?
Please make sure this doesn't happen.
Re: Can a kind rep please order fibre for me?
30-08-2012 9:01 AM
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Re: Can a kind rep please order fibre for me?
30-08-2012 9:18 AM
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Quote can't see any reference to having 250MB of webspace and I've looked at tickets and service notices going back 2 years.
I'd have thought it was much further back than that Chris. My guess is that the accounts with 250MB webspace go back to at least 2009 or maybe even 2007!.
For instance my webspace is based on an old PAYG account from at least 2006.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can a kind rep please order fibre for me?
30-08-2012 9:26 AM
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Re: Can a kind rep please order fibre for me?
30-08-2012 9:30 AM
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Re: Can a kind rep please order fibre for me?
30-08-2012 10:04 AM
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The system may need checking
Re: Can a kind rep please order fibre for me?
30-08-2012 10:09 AM
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Re: Can a kind rep please order fibre for me?
30-08-2012 10:15 AM
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As far as I'm concerned I've had 250Mb of web space for the last 8 or 9 years, a static IP address, a free fax number, a free domain name, free webhosting for three domains........
Re: Can a kind rep please order fibre for me?
30-08-2012 2:54 PM
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You can either respond to your ticket or on here and I will pick it up.
Chris
Re: Can a kind rep please order fibre for me?
30-08-2012 8:14 PM
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I must say I am sure I've always had 250Mb of web space, there are plenty of times in the past where I would have gone over 100Mb. I believe it's been a standing thing that us "old timers" are able to roll forward our web hosting, free domain, extra web space, fax and static IP etc on product changes.That is of course the reason I created the thread in the first place. I've had to talk to reps on several occasions in the past to make sure these things were kept.
Anyway, ticket updated hopefully you can sort me out.
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