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Can Plusnet check an OR engineer is coming today?

Lorian
Grafter
Posts: 699
Registered: ‎31-07-2007

Can Plusnet check an OR engineer is coming today?

Before I sit at home all day, I wonder if it's possible for PN to check Open Reach are definitly sending an engineer to install my fibre today?
5 REPLIES
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: Can Plusnet check an OR engineer is coming today?

I don't think they can because I once waited in for an OpenReach engineer to turn up and they never came - twice!  It turned out that the booking system had failed and bookings were not being communicated to Openreach.  This was BT's own fault reporting service failing to establish contact with another branch of the same organization!
Moderator
Moderator
Posts: 18,815
Thanks: 1,995
Fixes: 256
Registered: ‎11-01-2008

Re: Can Plusnet check an OR engineer is coming today?

Sadly PN will only be able to see if an appointment has been booked, whether or not an OR engineer turns up or not is outside of their control.
OR will not give an update either until the appointment slot is over.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Lorian
Grafter
Posts: 699
Registered: ‎31-07-2007

Re: Can Plusnet check an OR engineer is coming today?

Well it doesn't look like I'm the first ppointment of the day.
I'm suprised there is no confirmation. You'd think OR would want to confirm appointments to make sure people are in. Their cost of missed appointments must be huge. A simple
text message on the morning, or day before, with estimated time maybe.
I did get an email from PN just to say my product switch was complete  Grin  (yes I do understand)
At least it's a Sunny day
Lorian
Grafter
Posts: 699
Registered: ‎31-07-2007

Re: Can Plusnet check an OR engineer is coming today?

Could a mod please close this thread.
Follow up thread (Saga?) here:
http://community.plus.net/forum/index.php/topic,107715.0.html
Angry
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Can Plusnet check an OR engineer is coming today?

Locked as requested