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Can Plusnet check an OR engineer is coming today?
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Can Plusnet check an OR engineer is coming today?
17-09-2012 8:05 AM
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Before I sit at home all day, I wonder if it's possible for PN to check Open Reach are definitly sending an engineer to install my fibre today?
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Re: Can Plusnet check an OR engineer is coming today?
17-09-2012 8:31 AM
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I don't think they can because I once waited in for an OpenReach engineer to turn up and they never came - twice! It turned out that the booking system had failed and bookings were not being communicated to Openreach. This was BT's own fault reporting service failing to establish contact with another branch of the same organization!
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Re: Can Plusnet check an OR engineer is coming today?
17-09-2012 9:10 AM
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Sadly PN will only be able to see if an appointment has been booked, whether or not an OR engineer turns up or not is outside of their control.
OR will not give an update either until the appointment slot is over.
OR will not give an update either until the appointment slot is over.
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Re: Can Plusnet check an OR engineer is coming today?
17-09-2012 9:46 AM
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Well it doesn't look like I'm the first ppointment of the day.
I'm suprised there is no confirmation. You'd think OR would want to confirm appointments to make sure people are in. Their cost of missed appointments must be huge. A simple
text message on the morning, or day before, with estimated time maybe.
I did get an email from PN just to say my product switch was complete (yes I do understand)
At least it's a Sunny day
I'm suprised there is no confirmation. You'd think OR would want to confirm appointments to make sure people are in. Their cost of missed appointments must be huge. A simple
text message on the morning, or day before, with estimated time maybe.
I did get an email from PN just to say my product switch was complete (yes I do understand)
At least it's a Sunny day
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Re: Can Plusnet check an OR engineer is coming today?
17-09-2012 11:09 AM
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Could a mod please close this thread.
Follow up thread (Saga?) here:
http://community.plus.net/forum/index.php/topic,107715.0.html
Follow up thread (Saga?) here:
http://community.plus.net/forum/index.php/topic,107715.0.html
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Re: Can Plusnet check an OR engineer is coming today?
17-09-2012 11:10 AM
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Locked as requested
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