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Can I request a mod to post my line stats, disconnections

BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Can I request a mod to post my line stats, disconnections

As topic says i would be grateful Thank you
Kind Regards Kyle
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

Moderators are just customers without access to any of the Plusnet systems
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: Can I request a mod to post my line stats, disconnections

Sorry my bad
how can i get my stats
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

What do you want to know - you can get the sync speed from the BT speedtest by going to further diagnostics and multiply the IP profile by 1.033
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: Can I request a mod to post my line stats, disconnections

I wanted to see my disconnections
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

Have you looked at the router log - this will show the PPP losses
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: Can I request a mod to post my line stats, disconnections

Due to being on FTTC/FIBRE i did not think it would show
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

yes it would- it wouldn't show a resync directly but would show a PPP drop which, in most cases reflects a drop in sync although you could get a PPP drop without a drop in sync
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: Can I request a mod to post my line stats, disconnections

Just checked its not showing any disconnections 
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

there is your answer then - you probably haven't had any sync drops
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: Can I request a mod to post my line stats, disconnections

Unfortunately the best way to line stats on fftc is to get hold of an unlocked  bt openreach eci or hg612 modem off ebay* *(other aution sites are available) Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Can I request a mod to post my line stats, disconnections

Hi there,
These are your connection logs for the past few days:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13668754977209.png"/>
I'm not sure what line stats you might be looking for, do you suspect/have you noticed a particular problem?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can I request a mod to post my line stats, disconnections

Why don't you use your hacked modem to get the results