Can I have my old IP back please
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Can I have my old IP back please
02-07-2008 2:15 PM
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Anyway. The point is that amongst all the messing around PlusNet have done to get things working again, my 5-year-10-month-old static IP was removed and replaced by a dynamic IP. I've reset this to static in the portal, but of course, I've been given a different IP to my old one. I would therefore like to ask if I could have my old IP back please? I realise that if it's been reassigned then I can't, but assuming it hasn't in the 19 hours I've been without it, I would like it back, particularly seeing as it's PlusNet's fault that I lost it in the first place.
Re: Can I have my old IP back please
02-07-2008 2:18 PM
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Can you raise a ticket with your old IP on and I'll go throw this up to networks.
Re: Can I have my old IP back please
02-07-2008 2:32 PM
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Re: Can I have my old IP back please
02-07-2008 2:35 PM
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Re: Can I have my old IP back please
02-07-2008 2:39 PM
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Re: Can I have my old IP back please
02-07-2008 2:56 PM
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Re: Can I have my old IP back please
02-07-2008 3:04 PM
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Re: Can I have my old IP back please
02-07-2008 3:27 PM
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It seems to be standard practice for PN to revert a static IP to dynamic on a change of product - even from one BBYW variant to another.
If you decide to change BBYW product to say Pro or another option at some point you need to add a note to the automatically generated ticket on your account requesting that you keep your static IP.
I know that's not much help just now but may be useful for future reference.
Re: Can I have my old IP back please
02-07-2008 3:31 PM
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It shouldn't be standard practice to do that, but this one was a bit odd. Basically the account change caused some connection problems so there was a second account change to the same product to try to correct this, it was this point the IP was removed. I'm going to speak to the guy that performed the second account change to make sure he knows to keep them on in future.
Re: Can I have my old IP back please
03-07-2008 12:53 AM
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However, I'm still not 100% convinced that everything's functioning properly on my account. Shortly after 2pm this afternoon, after discovering in my tickets that my static IP component had been removed (wish someone had told me that over the phone - I could've told them "don't you dare"...), I went to the Change IP Settings bit in the Member Centre and re-enabled a static IP. I didn't, however, disconnect at the time to make the changed take effect. Now, nearly 11 hours later, and still having not disconnected, another user's rDNS is still showing for the new static IP I've been assigned. Furthermore, my current dynamic IP is apparently unable to be resolved when doing an rDNS check on that. What this therefore looks like to me is as though, if I were to try reconnecting, PlusNet might not actually have an IP address 'with my name on it', so to speak, to give my router - which would cause me more problems, and considering the problems I've already had, I'm reluctant to give it a go.
So, could someone from PlusNet please assure me that it will all be Ok when I dis-/reconnect, and I shall do so... else I'll worry that by disconnecting from the internet it'll be resigning myself to another day without a connection...
Re: Can I have my old IP back please
03-07-2008 3:42 AM
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Re: Can I have my old IP back please
03-07-2008 7:43 AM
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This isn't what's been advised in the past - advice has been to append a request to the open ticket.
See here.
Re: Can I have my old IP back please
03-07-2008 9:30 AM
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Looks like the DNS has updated and the reverse is showing your account name now.
@Paul03
That does help ensure that IP addresses aren't removed during account changes but IMO it shouldn't be necessary.
Re: Can I have my old IP back please
03-07-2008 12:29 PM
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