cancel
Showing results for 
Search instead for 
Did you mean: 

Can I have a speed profile reset please

FIXED
steve_arnold
Grafter
Posts: 51
Thanks: 9
Registered: ‎23-09-2016

Can I have a speed profile reset please

Hi, after high winds outside played havoc with the phone line and speeds dropped at one stage to 0.15 the line is currently stable but I'm stuck at about 1.1 when router reports max obtainable to be around 10.

Thanks
Steve
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can I have a speed profile reset please

Fix

Thanks for getting in touch @steve_arnold I've put through a reset now and you should see higher speeds within an hour.

If you have further speed problems, together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
steve_arnold
Grafter
Posts: 51
Thanks: 9
Registered: ‎23-09-2016

Re: Can I have a speed profile reset please

Much better now just over 10, thanks for the reset.

Steve
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can I have a speed profile reset please

Glad to see that Steve! Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet