Can I have MY SNR reset please
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Can I have MY SNR reset please
30-10-2014 1:44 PM
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Re: Can I have MY SNR reset please
31-10-2014 10:25 AM
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Re: Can I have MY SNR reset please
31-10-2014 10:53 AM
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Re: Can I have MY SNR reset please
31-10-2014 11:56 AM
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Re: Can I have MY SNR reset please
31-10-2014 12:08 PM
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Re: Can I have MY SNR reset please
31-10-2014 12:30 PM
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Re: Can I have MY SNR reset please
31-10-2014 12:34 PM
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Re: Can I have MY SNR reset please
31-10-2014 2:31 PM
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Re: Can I have MY SNR reset please
31-10-2014 3:00 PM
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I've just tried to do a reset again but that failed as this mornings went through OK.
So, we can either wait for the training period to expire, or we can raise a fault report for you.
Tony
Re: Can I have MY SNR reset please
31-10-2014 3:43 PM
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Quote from: plusnettony we can either wait for the training period to expire
Tony,
Is a reset DURING a training period permitted? I thought it is not possible to change a line during the training period.
Further if this line is in training, why is it running at 15dB? Is the DLM indicating issues?
Kevin
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Re: Can I have MY SNR reset please
31-10-2014 4:28 PM
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I worded that badly. You are right, it's not possible to reset during training.
I reset the line thing morning which didn't cause any change. I thought that this could have failed so I tried it again. It was the second retest that failed as the first reset had actually progressed (if that makes sense).
Everything else looks normal.
Tony
Re: Can I have MY SNR reset please
31-10-2014 7:55 PM
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Re: Can I have MY SNR reset please
31-10-2014 9:27 PM
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Are you by chance on a 20CN service?
There has been a spate of issues trying to manage 20CN services ever since BTw started administering the 20CN system via the 21CN toolset. Not your problem I know, but sometimes insight to the backend system issues is helpful.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can I have MY SNR reset please
01-11-2014 9:58 AM
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Re: Can I have MY SNR reset please
01-11-2014 2:09 PM
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