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Can I get faster broadband?

FIXED
ming
Grafter
Posts: 38
Thanks: 3
Registered: ‎01-08-2011

Can I get faster broadband?

This summer the roads were being dug up all round this village, and we were told it was BT laying internet cables. I am still on the old BT exchange here, have never heard any more about this,  and  wonder how I can find out if the new higher speed internet is active yet?

7 REPLIES 7
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Can I get faster broadband?

@ming

Go to https://www.dslchecker.bt.com/adsl/adslchecker.welcome and enter your phone number.

This will display the type of services available to you and the expected speed ranges too.

For the record, VDSL means FTTC aka Plusnet Fibre and ADSL means well ADSL.

Ignore any line that starts "FTTP On Demand" as that product is very expensive and limited to a few business suppliers.

If you need any help with the results, post an image of the results here but edit out your phone number .

Then some one will be able to offer more advice.

 

Ex - Plusnet Customer (2009 - 2023) now with BT
ming
Grafter
Posts: 38
Thanks: 3
Registered: ‎01-08-2011

Re: Can I get faster broadband?

I don't know how to post an image of it. It says VDSL is "planned". This is all I have available now.

WBC ADSL 2+
WBC ADSL 2+ annex M
ADSL Max

ming
Grafter
Posts: 38
Thanks: 3
Registered: ‎01-08-2011

Re: Can I get faster broadband?

Downstream rate upto 15
Downstream Range 8 to 19.
ADSL Max downstream upto 8, Range 7 to 8.

SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Can I get faster broadband?

Fix

@ming wrote:

It says VDSL is "planned". 


Well that's your answer. Fibre is planned so you will just need to check up say once a month until it appears and says available to order.

You are currently on ADSL so nothing has changed yet.

Ex - Plusnet Customer (2009 - 2023) now with BT
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can I get faster broadband?

Hi there.

Unfortunately as you've found out fibre isn't yet available for your line. 

From checking the Openreach site Here it looks like they're doing their final quality checks and estimate it'll be ready within a month.

Fingers crossed it comes soon!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ming
Grafter
Posts: 38
Thanks: 3
Registered: ‎01-08-2011

Re: Can I get faster broadband?

Awesome, thanks all. Husband is going to be happy then -  (and so am I!) - he can watch his internet tv without the usual screaming and swearing. Thumbs_Up

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can I get faster broadband?

Haha fingers crossed! Cheesy

If you'd like to try and find out more information about this it may be worth you filling out this formwize to query this with the fibre availability enquiries team at Openreach.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet