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Can I Have a Pofile Nudge Pleae
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- Re: Can I Have a Pofile Nudge Pleae
Can I Have a Pofile Nudge Pleae
12-10-2012 3:04 PM
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Hi ( me again)
Can I have yet another profile nuge.
BT Speedchecker profiles me at 1.89Mbps, PN is at 1.4Mbps.
Also can someone have a quick look at my line stats as I am still having at least one resyc EVERY day........which in turn is knocking my PN Profile down. I really must next week raise a follow on fault from my problems earlyer in the year.
Thanks in advance.
Can I have yet another profile nuge.
BT Speedchecker profiles me at 1.89Mbps, PN is at 1.4Mbps.
Also can someone have a quick look at my line stats as I am still having at least one resyc EVERY day........which in turn is knocking my PN Profile down. I really must next week raise a follow on fault from my problems earlyer in the year.
Thanks in advance.
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 3:17 PM
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Hi,
Not sure we'd be too happy about resetting someone's SNR if the line is dropping - if we do, it'll retrain at the lower speed that it keeps dropping back to I'm afraid.
Not sure we'd be too happy about resetting someone's SNR if the line is dropping - if we do, it'll retrain at the lower speed that it keeps dropping back to I'm afraid.
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 4:15 PM
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Eh?
No-one from PN has ever said or mentioned this before?
I am confused......is an SNR reset the same thing as alining my PN Profile with the one that BT and my router set for my line? I am confused....very confused.
I thought with 21cn technology you profile was always set at 88.2% of your sync speed?....and the PN should sort of mirror the BTWS one?
If this is the case (what you are saying)....Do I need to raise another fault ticket.....leading from historic ticket 54618188
What is my line looking like out of interest?
Please can you advise.
Thanks
Alex
No-one from PN has ever said or mentioned this before?
I am confused......is an SNR reset the same thing as alining my PN Profile with the one that BT and my router set for my line? I am confused....very confused.
I thought with 21cn technology you profile was always set at 88.2% of your sync speed?....and the PN should sort of mirror the BTWS one?
If this is the case (what you are saying)....Do I need to raise another fault ticket.....leading from historic ticket 54618188
What is my line looking like out of interest?
Please can you advise.
Thanks
Alex
Message 3 of 8
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 4:21 PM
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Eep, sorry about that - profile duly nudged to 1900 (though it's still showing at 1411 on the side of things we get our reports from, hence the lack of update). Misread the request there.
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 4:26 PM
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Matt - go stand in the corner of the room for 10 minutes facing the wall LOL
Thanks very much!
Alex
Thanks very much!
Alex
Message 5 of 8
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 4:28 PM
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Out of interest can you see what my target SNR is currently set at?
Thanks
Alex
Thanks
Alex
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 4:55 PM
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[me=Matt Taylor]returns sheepishly from the corner... :D[/me]
It's set to 6 at the moment (currently reporting as 6.5 on BTs side of things).
It's set to 6 at the moment (currently reporting as 6.5 on BTs side of things).
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Re: Can I Have a Pofile Nudge Pleae
12-10-2012 5:08 PM
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Cheers Matt
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