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CONSTANT Packet loss

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Grafter
Posts: 81
Registered: 18-01-2013

CONSTANT Packet loss

Hi plusnet people  Smiley  are these graphs normal, with all them little red dots at the top?
I was checking the other thread with everyone else's ping graphs and none of them are like mine with the packet loss.
could this be affecting my online gaming too?
my MTU value is 1492 as that is the highest before it gets fragmented.
im on unlimited 21c ADSL with the Pro add on (well so they say)
im on gateway known as ptn-ag04 at the mo but was like that on different gateways too.


Thx
34 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Packet loss

Are you using your connection much?
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Grafter
Posts: 81
Registered: 18-01-2013

Re: Packet loss

yes pretty much
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Packet loss

You shouldn't really be getting consistent packet loss.
Do you notice any problems with your connection or is it just in the graphs?
lowlatency
Grafter
Posts: 81
Registered: 18-01-2013

Re: Packet loss

suffer from online gaming lag quiet often
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Packet loss

I'd report it as a fault.
Just to check though - when gaming are you using your connection for other things like torrents at the same time? As this will also cause lag.
lowlatency
Grafter
Posts: 81
Registered: 18-01-2013

Re: Packet loss

lol no  Grin I will just see what the staff have got to say before logging it as any fault
lowlatency
Grafter
Posts: 81
Registered: 18-01-2013

Re: Packet loss

here is another graph  Angry

I have my ps3 to automatically turn on between 4am-6am to upload my save game files
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Grafter
Posts: 81
Registered: 18-01-2013

Re: CONSTANT Packet loss

I take it interleaving has been forced onto my line  Angry
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: CONSTANT Packet loss

Hi there,
Just checked and while Interleaving has been set to Auto since the line was provided it's still showing as being on Fastpath (at least, as of the latest update which was yesterday). Is the router reporting that it's now on? We can turn it off if you like, but bear in mind if the line is at all unstable it'll likely get worse without interleaving being on. Please let us know.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: CONSTANT Packet loss

The red downward spikes correspond exactly to when you've been disconnected for short periods, are these when you are manually disconnecting the router or are you not aware of these connection drops?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Grafter
Posts: 81
Registered: 18-01-2013

Re: CONSTANT Packet loss

It went off last night and at 12 today. The other 1'swas me trying to figure out why my ping has gone up and yes it is showing as 8ms delay on interleaving.
I will keep it like this for now and get back to you if it has made my gaming  better or  worse, cause when It was on fastpath and it was performing well it was amazing but sometimes It was getting delays which im guessing all them red lines was losing packets
lowlatency
Grafter
Posts: 81
Registered: 18-01-2013

Re: CONSTANT Packet loss

this is another graph which to me indicates something is not right........
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: CONSTANT Packet loss

What's your usage like (GB per month etc.)?
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Grafter
Posts: 81
Registered: 18-01-2013

Re: CONSTANT Packet loss

43 GB in 17 days (new customer)