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CHAP authentication failed?

zxcvbnm
Grafter
Posts: 28
Registered: 14-01-2013

CHAP authentication failed?

Clearly this morning was the wrong moment to unplug my router for a moment. Now getting
Lcp comes up
Chap authentication failed
I assume this is related to the status page  mention of problems authenticating? Or do I need to find the old spare router from the cupboard?
Username londonfox
(currently connected slowly via a mobile phone)
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: CHAP authentication failed?

Hi zxcvbnm,
It looks as though you're affected by the issue at the moment.
All we know at the moment, is that it's a BT issue that engineers are investigating as we speak. We're hoping for resolution by 1pm.
Apologies for the inconvenience caused.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: CHAP authentication failed?

Looks like it's not only Plusnet affected: http://status.aa.net.uk/apost.cgi?incident=1891 and http://status.aa.net.uk/apost.cgi?incident=1892
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: CHAP authentication failed?

We've just had word that the issue should now be resolved. We're going to keep the Service Status up just in case.
Can you try to authenticate again and see if that's resolved the issue for you please?
Chris Pettitt
Cloud Environments Engineer
zxcvbnm
Grafter
Posts: 28
Registered: 14-01-2013

Re: CHAP authentication failed?

YES. I am now connected again.
Thankyou