Business BB Packet Loss

[#1]

Hey Guys, just wondering if this is a service issue or not, we seem to be loosing a lot of packets across to international websites, particulalry america, and they cant seem to route back to me. Any Ideas?
the best thing I can give diags wise just now is the ISA error:
Technical Information (for support personnel)
Error Code 10060: Connection timeout
Background: The gateway could not receive a timely response from the website you are trying to access. This might indicate that the network is congested, or that the website is experiencing technical difficulties.
Date: 09/10/2007 14:35:17
Server: dscn-termag1.netserv.intra.dscore.net
Source: Firewall
i know my gateway is not busy, can get all uk sites (google.co.uk, ebay.co.uk, bbc.co.uk etc) all ok.

[#2]

Please give an example of a remote site you're having troubles accessing.
B.

[#3]

Hi mcgurka
Sorry to hear that you are having problems.
Do you know if there is any similarity with the destintaion IP addresses?
Could there be a possibility of a NAT / firewall rule preventing TCP traffic for certain IP's?
I just love diagnosing ISA errors. It's so much fun.....not

[#4]

dnsstuff.com times out, microsoft.com are the main ones i use day to day, seems to be a bit sporadic as to wether i get pages or not.
Dns resolves the issues all fine
I was working on a trace as you type!
seems to start dropping when the packets hit the transport links to america...

Tracing route to www.lb.dnsstuff.com [74.53.59.165]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  10.0.2.1
 2    <1 ms    <1 ms    <1 ms  transnet.intra.dscore.net [80.229.xxx.yyy]
 3    36 ms    58 ms    45 ms  lo0.plusnet.thn-ag1.plus.net [195.166.128.101]
 4   102 ms   102 ms   100 ms  vl703.thn-gw1.plus.net [84.92.4.241]
 5    36 ms    35 ms    37 ms  ldn-b4-link.telia.net [213.248.84.201]
 6    42 ms    41 ms    37 ms  verio-112851-ldn-b4.telia.net [213.248.100.50]
 7    39 ms    36 ms    36 ms  xe-0-2-0.r22.londen03.uk.bb.gin.ntt.net [129.250.2.65]
 8   119 ms   121 ms   121 ms  p64-2-1-0.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.38]
 9   123 ms   124 ms   128 ms  as-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.9]
10     *        *        *     Request timed out.
11   211 ms   220 ms   303 ms  po-1.r02.dllstx09.us.bb.gin.ntt.net [129.250.2.154]
12     *        *        *     Request timed out.
13   154 ms   156 ms     *     te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
14     *        *        *     Request timed out.
15   158 ms   157 ms   151 ms  po1.car07.dllstx6.theplanet.com [12.96.160.24]
16     *        *        *     Request timed out.
And so on.... continues to time out
Looks like its not a plusnet issue, but is anyone else experiencing this, or is it just me

[#5]

On RIN - so bypassing PlusNet completely - same result

Quote

Tracing route to www.lb.dnsstuff.com [74.53.59.165] over a maximum of 30 hops:   1    97 ms  100 ms    99 ms  dsldevice.lan [192.168.1.254]   2    32 ms    32 ms    32 ms  esr8.kingston4.broadband.bt.net [217.47.46.147]   3    32 ms    32 ms    32 ms  217.47.46.30   4    34 ms    33 ms    36 ms  217.41.171.29   5    37 ms    33 ms    32 ms  217.41.171.65   6    36 ms    32 ms    33 ms  217.41.171.74   7    32 ms    33 ms    32 ms  217.41.171.58   8    33 ms    33 ms    32 ms  217.47.46.50   9    33 ms    32 ms    33 ms  core1-pos6-3.kingston.ukcore.bt.net [62.6.40.82] 10    34 ms    35 ms    34 ms  core1-pos0-8-0-7.ilford.ukcore.bt.net [194.74.65 .113] 11    34 ms    34 ms    33 ms  194.74.65.114 12    33 ms    34 ms    33 ms  core2-pos4-0.telehouse.ukcore.bt.net [62.6.201.1 46] 13    35 ms    33 ms    34 ms  195.99.125.102 14  105 ms  105 ms  106 ms  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186] 15  134 ms  132 ms  132 ms  so-5-1-0.mpr2.atl6.us.above.net [64.125.29.37] 16  138 ms  137 ms  137 ms  so-1-1-0.mpr2.dfw2.us.above.net [64.125.26.133] 17  137 ms  138 ms  142 ms  216.200.6.237.theplanet.com [216.200.6.237] 18  137 ms  138 ms  137 ms  te9-1.dsr01.dllstx3.theplanet.com [70.87.253.6] 19  137 ms  137 ms  136 ms  7e.fd.5746.static.theplanet.com [70.87.253.126] 20  140 ms  139 ms  138 ms  po2.car08.dllstx6.theplanet.com [12.96.160.57] 21    *        *        *    Request timed out. 22    *        *        *    Request timed out. 23    *        *        *    Request timed out. 24    *        *        *    Request timed out. 25    *        *        *    Request timed out. 26    *        *        *    Request timed out. 27    *        *        *    Request timed out. 28    *

[#6]

Hi guys,
We're experiencing issues with one of our transatlantic routing providers, as are numerous other providers it would seem.
You can see the P1 relating to this here, and there is a Service Status out.
More info as we have it.

[#7]

Hi,
This should now be fixed. Can you let us know if you're still having issues please?

[#8]

Seems better now for me Mand.

[#9]

PlusNet may have fixed it but BT haven't.
Still fails here

[#10]

Not sure as im no longer in the office, but i will give it a try first thing tomorrow morning!
Thank god it wasnt just me!