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Bug on help pages

LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Bug on help pages

If I go to http://help.plus.net it asks me to login, which I do.
After login it confirms I'm logged in at the top-right of the Portal pages as it normally does.  However, when I click to view "My Questions" it asks me to login again?
Anyone else seeing the same or just me?  Is it a bug?
16 REPLIES
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: Bug on help pages

Just replicated in another browser (IE as well as firefox) with another username.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bug on help pages

Yeah, I get the same thing.  I'll get a problem raised.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bug on help pages

Problem 46536 raised as a P2.
MikeWhitehead
Grafter
Posts: 748
Registered: 19-08-2007

Re: Bug on help pages

Is it maybe something to do with logged_in_ever being set twice in the cookie after the first login? Just a thought.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: Bug on help pages

Cheers James.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bug on help pages

Liam,
Are you still seeing this?  I'm no longer able to reproduce and neither can QA.
MikeWhitehead
Grafter
Posts: 748
Registered: 19-08-2007

Re: Bug on help pages

I'm still seeing it.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Bug on help pages

Yep me to I am seeing it.  Huh
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bug on help pages

Yeah, I've passed it back to QA.
Thanks guys.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: Bug on help pages

Is this being moved along?  It's a bit of an annoyance - perhaps just to me? :-) I like using the shortcuts like http://help.plus.net...
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: Bug on help pages

Almost 6 months later this is still happening.
I wouldn't mention it... however... I recently had reason to call the CSC and there was a telephone message inviting users to instead "raise a request via http://help.plus.net"; as it was busy at the time.
If you're specifically pointing people directly to http://help.plus.net it's quite confusing for them to login and then be returned back to the login screen again when clicking a link.
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: Bug on help pages

not happening for me. I goto http://help.plus.net and it redirects me to the help pages and im logged in
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: Bug on help pages

I've just replicated it.
Kelly Dorset
Broadband Service Manager
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: Bug on help pages

Quote from: TonyC
not happening for me. I goto http://help.plus.net and it redirects me to the help pages and im logged in

Were you logged in previously?  Do you have autologin enabled?
Kelly, is this problem still open internally? (46536)