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Posts: 11
Registered: ‎23-11-2019


Hi my internet buffers. On BBC iPlayer
And itv player.
Can I have a line check please
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: Buffering

Hi @Riggy2210,


I have run tests on your line and we've detected a external fault that more than likely will be the thing causing the issues. I have raised the fault up with our suppliers who have given us the standard 2 working day turn around time and estimated response time of 27/11/2019 by 23:59. Keeping in mind this is the very latest a engineer would be out to investigate the issue and it could be resolved sooner. I've raised a fault ticket on your account and placed it on hold until the morning of 28/11/2019 so our faults team can check to see if your issue has been resolved however if you are still seeing issues by 29/11/2019 morning and haven't heard from our faults team feel free to drop us a message on here and we'll happily chase this up for you.

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 Plusnet Help Team