Buffering & Freezing

[#1]

@RockStar29 My suggestion is: wait until you have received and tested the new Hub. It is unfortunate that Apple don't have an ethernet port on MacBooks - something I don't understand, but that's Apple for you. 😉

Personally, I am still of the opinion that this is an OpenReach network issue - as you said earlier, you DID briefly get FTTC speeds.

To be honest, if my suspicions are correct, whoever you moved to from SKY would probably have presented issues, if the fault is in the OR network.

[#2]

@RockStar29 

On the Hub two can you look Advanced settings >Broadband (top left corner)

Under the section Connection Information

What does Data usage: display?

Is your Broadband username: correct ?

Dan

[#3]

@RockStar29 

Please do not lose confidence in Plusnet, this problem can be resolved.

Whilst following @Dan_the_Van's suggestion, whilst in the hub Advanced Settings, select the My Network page. If you look down the list of connected devices, it should include your connected devices. The icon to the left of each device should be pink, showing it to be connected to the hub. The following example shows one device connected, also showing the amount of upstream and downstream data transferred and the other a device that is currently disconnected.

This will eliminate any chance that you are connected to a different source.

[#4]

Hi Dan_The_Van

I could not export so copied what the data said..

Data usage:

90.7 MB Uploaded / 97.7 MB Downloaded

That was done just now. It also said this>>

Connection status:

Connected

Downstream:

63.304Mbps

Upstream:

20Mbps

This is the sort of speeds I was used to all the way up to 70mbps.. Maybe it has sorted itself out, but this was not the speed earlier this morning. That was..

[#5]

Hi Baldrick1

Hope this is what you wanted..

[#6]

@RockStar29 

Your latest post crossed wirh mine making mine irrelevant, you are clearly connected to the hub. Have you been asked to try a factory reset on the hub? if not push a paperclip in to the reset hole that you will find on the back of the hub and hold the switch closed until the light turne green. Having done this leave it, it might take 5 minutes or so to re-establish the connection.

Edit,

They've crossed again! I must think and type quicker!!!

[#7]

If Im reading that Network usage right , there's some devices that have uploaded a LOT of data.

ChimePro-18 - 6.1GB

amazon-b8d44eee5 - 4.7GB

Kates-MBP - 6.0GB

Not sure over what period this relates to but that looks like a significant amount of upload traffic...

[#8]

MisterW

The chime is my Ring Video Doorbell, which I rely on, as being OLD & disabled, I use the video to let callers know I am on my way, as I missed many deliveries at one time.. Unfortunately I have a neighbour who is like a YO-YO in and out a hundred times a day passing by my door setting of the motion detector....

Amazon usage will be my firestick which is what I basically watch, as we get a poor TV signal here due to being surrounded my trees so high & are out of control.. And I do mean SURROUNDED front sides and back, these houses were built in what was once a Forrest, Some houses are right up to the trees left in that Forest.. 

Our TV's are never on till around tea-time, I spend around an HOUR tops on my MacBook (this is the longest I ever have been on my computer) I just looking for help and responding to replies..

I sleep little due to pain & am usually still on my firestick watching shows or movies into the wee small hours..

So if that is heavy usage then fair enough, but I state again this has not ever been a problem till I joined PLUSNET..

NO Buffering or FREEZING on FaceTime or YouTubes... Last night was one of the better evenings viewing with very little buffering...  

[#9]

Baldrick1

I think it might be that I am too slow, two fingers only..lol lol NO I was not asked to do a factory reset, I did think about that, but did not know how to, now I do again thanks to you,  ohhh and will a factory reset mean I have to add all passwords again? including on my doorbells? If so I shall just wait for that new Hub to arrive as it takes me all day to set everything back up again...

Thans Again

[#10]

@RockStar29 

Providing that you have not made any changes to the hub’s wireless SSID (network name) or password settings, then no, they will be the same as when you received the hub.  Settings that you have set in your connected devices will not need any changes.

If you fit a replacement hub then all devices will need resetting 

[#11]

If you fit a replacement hub then all devices will need resetting 

  Or @RockStar29 could re-identify the new Hub with the old ones SSID etc.

[#12]

@jab1 

They could but if ever there was a glitch on the network or hub firmware that triggered a hub firmware reset, rather than the service restarting after a couple of minutes downtime, these settings would need to be re-entered.  This might not be recognised as the cause of the service being down. Consequently, I would not recommend this practice .

[#13]

Fair enough @Baldrick1  - plenty of others do, though.

[#14]

Cheers for taking my call @RockStar29 

I'll make sure someone checks back in with you tomorrow once you've been able to get the new router set up.

[#15]

To Everyone who has offered help, I want to thank you ALL..I have learned smelting from each of you..

I think it was Baldrick that asked yesterday if I had been asked to rest my HUB. To which I replied no,( I wouldn't know how to anyway) but he gave instructions on how to do a factory reset, So I decided to follow his instructions via using a small clip to hold in until factory reset.. Before doing so, I had a ridiculously low speed test of 2.27 download & 5.41upload, of which I shall include here as an attachment..

All I can add to that is, last night was the first night I had no buffering when watching my shows... This morning I did FOUR different speed tests, Again I shall attach them here & the lowest download speed was 57Mpbs 1 at 58Mpbs & 2 at 62Mbp7

I can only assume this factory reset solved the issues as I never got so many good speed checks before..

My new Hub was delivered yesterday afternoon, I was way too sore & tired to set it up, deciding to leave it till today.. 

Now I am not sure I want to go through all that again, as due to a chronic nerve condition I find it hard to remove the ethernet cables as I am sure the person on the phone when I called for help to set up, could verify, it took me forever.. 

I would welcome input on what you all should think I do.. With getting these speedtest results & NO buffering at all last night...

I shall include the four DIFFERENT speed tests I used, as I couldn't seem to attach them all in this one post..