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Broken router

Hanxe
Newbie
Posts: 1
Registered: ‎13-01-2018

Broken router

‎13-01-2018 3:42 PM

Watched videos tried resetting etc.....red light on power no other lights please help I have work to do and need internet 😡
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Baldrick1
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Re: Broken router

‎13-01-2018 4:05 PM - edited ‎13-01-2018 4:06 PM

Do you have a working landline phone? It could be a router fault but it's more likely to be somewhere in the BT infrastructure. You might be wise making other plans regarding your urgent work. I would try contacting Plusnet and see if your broadband is dead from their end.

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Gel
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Re: Broken router

‎13-01-2018 4:29 PM

Best asked in "My Router" thread.  Smiley

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Gandalf
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Re: Broken router

‎18-01-2018 3:02 PM

Welcome to the community forums @Hanxe

It sounds like your router has developed a fault. I believe you've contacted our support team, we've sent you out an updated router and you're now back online.

 

Please let us know if you have any further queries or issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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