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Broken router

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Hanxe
Newbie
Posts: 1
Registered: β€Ž13-01-2018

Broken router

Watched videos tried resetting etc.....red light on power no other lights please help I have work to do and need internet 😑
3 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,700
Thanks: 737
Fixes: 58
Registered: β€Ž30-06-2016

Re: Broken router

Do you have a working landline phone? It could be a router fault but it's more likely to be somewhere in the BT infrastructure. You might be wise making other plans regarding your urgent work. I would try contacting Plusnet and see if your broadband is dead from their end.

Gel
Seasoned Pro
Posts: 1,619
Thanks: 165
Fixes: 14
Registered: β€Ž02-08-2007

Re: Broken router

Plusnet Help Team
Plusnet Help Team
Posts: 9,184
Thanks: 2,890
Fixes: 459
Registered: β€Ž21-04-2017

Re: Broken router

Welcome to the community forums @Hanxe

It sounds like your router has developed a fault. I believe you've contacted our support team, we've sent you out an updated router and you're now back online.

 

Please let us know if you have any further queries or issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team