Broken router
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- Re: Broken router
Broken router
29-10-2013 5:07 PM
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The reply from Plusnet
We are happy to supply a new wireless router for free (plus a £5.99 postage and packaging charge) provided that you would be willing to stay with Plusnet for the next 12 months.
Alternatively, we can provide the router for a cost of £40.00 plus the £5.99 postage and packaging fee, paid up front.
I have been with Plusnet since August 2003 and I must say this has left a bitter taste in my mouth, you think that they would give loyal customers more better support
Giovanni Giannandrea
Re: Broken router
29-10-2013 5:12 PM
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Quote Thomson TG585 router which was suppied by yourselves last year.
We've not supplied the 585 for a few years, I can't remember the exact date but it was definitely prior to the start of 2012. Looking at your account we sent the previous router to you in 2010, so unfortunately it's well out of warranty.
Routers cost us money, we have to recoup that somehow and from what I can see we've suggested a 12 month contract rather than having to pay upfront for it. Alternatively, you could use your own router if that suits you better?
Re: Broken router
29-10-2013 5:30 PM
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Alternatively, we can provide the router for a cost of £40.00 plus the £5.99 postage and packaging fee, paid up front
Asking me to sign a 12 month contract is really petty,considering that I have been with Plusnet for 10 years
Yep looks like I'll be using my own router
PS By the way I would be quite happy to pay £5.99 for a new router but I dont see why I should have to sign a 12 month contract as I've been with Plusnet since August 2003
Re: Broken router
29-10-2013 7:02 PM
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Re: Broken router
29-10-2013 7:17 PM
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Quote from: ggiannandrea I would be quite happy to pay £5.99 for a new router
You're not paying £5.99 for a new router - As the reply you received clearly states you are paying £5.99 for a £40.00 router to be sent to you free of charge. In order to benefit from not having to pay for the router you need to sign up for a further 12 months.
Seems clear and reasonable to me...
Re: Broken router
29-10-2013 7:25 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broken router
29-10-2013 7:32 PM
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Re: Broken router
30-10-2013 8:05 AM
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Quote from: MisterW I didn't think it was actually a true 12 month contract, isn't it just a 'defered hardware' contract ? Meaning that should you leave within 12 months, you agree to pay £40 for the router. After 12 months the router is free.
This used to be the case but has now changed, you'd be signed into a contract meaning if you were to leave during that term you'd incur contract charges depending on how long you had left on your contract.
Re: Broken router
30-10-2013 8:10 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broken router
30-10-2013 9:21 AM
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Re: Broken router
30-10-2013 5:03 PM
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Gio
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