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Broken boadband: Ping works as far as gateway router but no further :(

drdog
Newbie
Posts: 2
Registered: ‎13-07-2014

Broken boadband: Ping works as far as gateway router but no further :(

Hi - I have a weirdly broken broadband connection - any thoughts on what the problem might be?
DSL connection working, modem connects and is assigned a WAN side IP address, PN gateway router address and DNS server adddresses,
However no internet connection Sad
Tracert shows 2 or 3 working hops but nothing more:
hop 1: laptop to adsl modem
hop 2: adsl modem to PN gateway router
(hop 3 PN gateway router to anothe PN device)
after that no other hops respond.
Modem tested on different line/ISP ok
Any thoughts on tests I can do/settings to change to help
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Broken boadband: Ping works as far as gateway router but no further :(

Hi,
Your connection seems quite intermittent. I'm wondering if this is part of the problem.
<img src="http://community.plus.net/visualradius/generated/image1405333548836.png"/>
Are any of the above drops yourself resetting the router?
Chris Pettitt
Cloud Environments Engineer
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Broken boadband: Ping works as far as gateway router but no further :(

I had the same problem at the end of May, and there has been at least one other instance for someone else a couple of weeks later.
http://community.plus.net/forum/index.php/topic,127467.0.html
drdog
Newbie
Posts: 2
Registered: ‎13-07-2014

Re: Broken boadband: Ping works as far as gateway router but no further :(

Chris - I can probably account for all but 3 of the disconnects - the vast majority are definitely me rebooting/changing connection settings. the three that I probably cant account for are wed 9th at 2.30am, fri 11 @1.30am and mon 14th @ 10.30am.
Interestingly I am now replying using a now working connection. Somewhere netween last night [sun] and this morning @8am things came good, HuhHuhHuh